What are the responsibilities and job description for the Surgical Coordinator position at Clay Eye Physicians & Surgeons?
Description
Responsible for assisting the patient with all aspects of pre-operative preparations in order to promote patient-confidence in their medical care and make the surgical experience as smooth as possible.
ESSENTIAL SKILLS AND ABILITIES:
- Excellent communication and interpersonal skills.
- Well-organized, with strong attention to detail.
- Good problem solving skills.
- Ability to manage multiple tasks simultaneously.
- Comprehension of medical terminology.
- Have a basic knowledge of equipment and supplies necessary to surgery.
- Knowledge of common prescription medications and their relationship to surgery.
- A demonstrated ability to meet deadlines.
- Ability to work independently and as a team member.
- Computer literate.
- Able to meet surgical scheduling volumes.
- Perform other duties as assigned.
Job Responsibilities:
- Schedule all patient surgeries and pre-operative appointments, including those with the patient’s surgical facility and ophthalmologist.
- Schedule post-operative appointments as appropriate, including those with the referring optometrist.
- Arrange patient transportation, if necessary.
- Notify patient of all scheduled appointments.
- Prepare surgery packets and post-op kits.
- Send appropriate H&P forms as well as lab, EKG, and radiology needs to primary care physician.
- Prepare all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, H&Ps and signed consent forms, and transfer to surgical facilities.
- Answer all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
- Perform pre-operative counseling appointments as needed.
- Explain patient lens options and collect appropriate fees prior to surgery.
- Arrange financing or assist patient with various agencies for financial assistance.
- Ensure charts are to Dr. at least 1 week prior to that final lens powers can be sent to the surgery center at least 3 week days prior to surgery.
- Be sure that all surgery packets for Dr. are to the surgery center at least 2 week days prior to the surgery day.
- Obtain all H & P forms and payments for Dr. at least 1 week prior to surgery.
- Complete Post op phone calls for Dr. surgery patients including making a telephone encounter and emailing Dr. when complete.
- Be ambassador for practice.
- Assist other areas of the practice as needed.
Schedule: • Day shift • Monday – Friday 7:45 am – 5pm
Requirements
Knowledge, skills, and experience:
- High school diploma.
- Outstanding interpersonal skills as well as a neat and professional appearance.
- Two years of specialized ophthalmic experience.
- Degree of supervision (i.e., direct, indirect), independence and discretion:
- Position requires a great deal of initiative and the flexibility to handle multiple tasks simultaneously.
- Employee must comply by state/national guidelines to maintain patient confidentiality.
- Given the level of training and experience required in this position, the employee will be expected to work independently.
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