What are the responsibilities and job description for the CX Operations position at Clay Labs?
About Clay
Clay is a creative tool for growth. Our mission is to help businesses grow - without huge investments in tooling or manual labor. We're already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality. We're looking for sharp, low-ego people to help us turn every business's creative ideas into a reality. Check out our wall of love to learn more about the product.
Why is Clay the best place to work in New York?
- Customers love the product (100K users and growing)
- We're growing a lot (10x YoY for the past two years)
- Incredible culture (our customers keep applying to work here)
- In-person work (beautiful office space in Flatiron)
- Well-resourced (raised a Series B in June 2024 from investors like Sequoia and Meritech)
CX Operations @ Clay
As Clay's first CX Operations hire, you'll be the architect of our customer experience strategy. You'll design and implement systems that ensure every customer-from self-serve users to enterprise clients-receives an exceptional, personalized experience. Your mission is to build the infrastructure, set success metrics, and drive strategies that not only support our thousands of users but also directly contribute to our revenue growth.
Impact You'll Have
What You'll Bring
Life @ Clay
Based out of a central office on 19th Street in Manhattan's Flatiron District. We love the energy of in-person collaboration while also offering the flexibility to work from home when needed.
Learn more about Clay and what it's like to work with us right here!
