Restaurant and Events Manager

Valet Account Manager - Restaurants and EventsThe Valet Account Manager will be responsible for managing client relations, ensuring billing information is passed to accounting, hiring and scheduling of employees, maximizing safety directives, and coaching team members and/or supervisors located at our restaurants and events locations. This person will manage relationships with account representatives to solidify retention, ensuring staffing budgets are met and ensure optimal customer service is provided on a consistent basis.

Compensation/Benefits

• $50k - $55k salary depending upon experience
• Health/Vision/Dental/Life Insurance - available after waiting period
• 401(k) 4% Match - available after 3 months of employment
• Paid Time Off - available after hire
• Company phone
• Quarterly bonus opportunities
  
  

Shifts

• Full-time
• Primarily days and evenings
• Must be available on weekends
  
  

Primary Job Responsibilities

• Gain expert knowledge of company policies, valet procedures, guidelines, etc. via the company handbook and management playbook
• Ensure that all assigned accounts are performing at an optimal level
• Build and maintain positive relationships with clients, contract holders, and staff
• Schedule employees, or work with Supervisors and Leads in scheduling of employees, to ensure maximum staffing budgets are met
• Ensure all accounts have the proper equipment, in working order, along with any supplies needed to run efficiently
• Ensure all Account Information Sheets remain accurate and accessible to staff
• Ensure all required daily reporting is completed, timely and accurately
• Strategically organize traffic flow and set up overflow parking arrangements, as needed
• Respond to phone calls, emails and text messages in a timely manner
• Successfully delegate tasks to Supervisors, Leads, and employees
• Monitor, edit and approve accurate timesheets, weekly, for purposes of payroll and billing
• Ensure all incidents are kept to an absolute minimum, properly documented, investigated, and resolved in the utmost professional and timely manner
• Ensure each new employee receives proper training and it is documented appropriately
• Provide monthly progress updates to clients
• May be required to lift up to 30lbs
• Monitor and manage employees' hours to ensure overtime is kept to a minimum
• Ensure parking garage equipment is operating efficiently and order repairs, as needed
• Document employee coaching sessions, disciplinary actions and separations with the company
• Attend and participate in weekly management meetings
• Employ conflict resolution strategies, as needed, to maintain positive relationships between staff, management and clients
• Ensure a minimum of 3 safety checks per week are completed
• Ensure a quality check is performed nightly
  
  

Requirements

• Must pass criminal background check and drug screening
• Must have a clean driving record within the last three years
• Must have a valid driver's license
• Proven account management or other relevant experience
• Able to operate a manual transmission - preferred
• Experience in delivering client-focused solutions based on customer needs
• Excellent verbal and written communication skills
• Excellent listening, negotiation, and presentation skills
• Must be proficient in English, both verbally and written
• Strong background in computers and programs such as Microsoft Office Suite, Google Docs, and Google Sheets
• Natural relationship builder with integrity, reliability, and maturity
• Excellent time and project management skills
• Ability to prioritize among completing tasks
• Keen attention to detail and adherence to deadlines