What are the responsibilities and job description for the Valet Manager position at Clayton Valet?
Job Description
Job Description
Valet Manager
The Valet Account Manager will be responsible for managing client relations, ensuring billing information is passed to accounting, hiring and scheduling of employees, maximizing safety directives, and coaching team members and / or supervisors located at a 24 / 7 luxury apartment complex. This person will manage relationships with account representatives to solidify retention, ensuring staffing budgets are met and ensure optimal customer service is provided on a consistent basis. This person will work with the team on a full-time basis. This position can lead to opportunities for growth!
Compensation / Benefits :
50k - $55k salary depending upon experience
Health / Vision / Dental / Life Insurance - available after mandatory waiting period
401(k) 4% Match - available after 3 months of employment
Paid Time Off - one week available 90 days after hire, two weeks starting per year
Company phone
Quarterly bonus opportunities
Shifts : Full Time Availability
Primarily Days and Evenings
Occasional Weekends
Primary Job Responsibilities :
Gain expert knowledge of company policies, valet procedures, guidelines, etc. via the company handbook and management playbook
Ensure that all assigned accounts are performing at an optimal level
Build and maintain positive relationships with clients, contract holders, and staff
Schedule employees, or work with Supervisors and Leads in scheduling of employees, to ensure maximum staffing budgets are met
Ensure all accounts have the proper equipment, in working order, along with any supplies needed to run efficiently
Ensure all Account Information Sheets remain accurate and accessible to staff
Ensure all required daily reporting is completed, timely and accurately
Strategically organize traffic flow and set up overflow parking arrangements, as needed
Respond to phone calls, emails and text messages in a timely manner
Successfully delegate tasks to Supervisors, Leads, and employees
Monitor, edit and approve accurate timesheets, weekly, for purposes of payroll and billing
Ensure all incidents are kept to an absolute minimum, properly documented, investigated, and resolved in the utmost professional and timely manner
Ensure each new employee receives proper training and it is documented appropriately
Provide monthly progress updates to clients
May be required to lift up to 30lbs
Monitor and manage employees' hours to ensure overtime is kept to a minimum
Ensure parking garage equipment is operating efficiently and order repairs, as needed
Document employee coaching sessions, disciplinary actions and separations with the company
Attend and participate in weekly management meetings
Employ conflict resolution strategies, as needed, to maintain positive relationships between staff, management and clients
Ensure each site completes a minimum of 3 safety checks per week
Ensure each site completes a minimum of 1 quality check per week
Requirements :
Must pass criminal background check and drug screening
Proven account management or other relevant experience
Able to operate a manual transmission - preferred
Experience in delivering client-focused solutions based on customer needs
Excellent verbal and written communication skills
Excellent listening, negotiation, and presentation skills
Strong background in computers and programs such as Microsoft Office Suite, Google Docs, and Google Sheets
Natural relationship builder with integrity, reliability, and maturity
Excellent time and project management skills
Ability to prioritize among completing tasks
Keen attention to detail and adherence to deadlines
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