Work Order Processor

Company Mission 

Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.

                    Our company is an essential business and we are hiring! 

                    This position can be remote or in our corporate office in Newport Beach, California.

                    Benefits Offered - 401K, Medical, Dental, Vision, Life, AD&D and more.

The salary range for this position is $23.00 to $27.00 per hour.

Essential Duties and Responsibilities include the following

Review and Approval of Work Order Process

• Check for accuracy on technicians parts, travel and labor times and rates on work order
• Communicate with technicians, Operations Management and Customers for any discrepancies on accuracy of work orders
• Make any revisions to completed work orders as needed/requested by the technicians, Operations Management, Customers or AR for final posting
• Work closely with the Directors of Operations, Operations Service Manager, Supply Chain and Accounts Receivable for any revisions needed after a work order is posted to reflect accurate operating costs for stations
• Comply with work prioritization, working towards Departmental and Company goals of daily close of all Open Completed work orders

Computerized Maintenance Management Systems (CMMS) Leadership

• Communicate and adhere to our Field Service (CMMS) standards and usage
• Perform basic data analysis on Field Service, SCADA and/or IoT information in order to plan maintenance and determine areas of opportunities

Maintenance and Technical Resource

• Understand Clean Energy maintenance plans and rates
• Understand customer contracts and service level agreements
• Participate in problem solving activities
• Participate in preventive maintenance development
• Support Continuous Improvement initiatives

Other duties as assigned

Supervisory Responsibilities                                 

This position has no supervisory responsibilities. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience            

Bachelor’s degree in Business or related field, plus 3 years of related experience; or equivalent combination of education and experience.

Knowledge of Maintenance Planning, Operations, Customer Service or Inside Sales experience.

Language Skills

Possess sophisticated, professional oral and written communication ability. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills             

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook.  Knowledge of e-mail/scheduling software applications. Experience with ERP software, such as Oracle, JD Edwards, Microsoft Dynamics AX, Epicor or SAP.

Certificates, Licenses, Registrations

None required.

Competencies

To perform the job successfully, an individual should demonstrate the following behaviors:

Quality:  Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.

Communication: Communicates clearly, concisely, effectively, professionally and timely. 

Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular.  Listens to what others have to say.  Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.

Teamwork:  Fosters the spirit of working with each other.  Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others.  Considers impact and issues for our customer and other departments.  Engages other impacted departments early for solutions.

Persistence:  Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.

Reliable:  Responds in a timely manner.  Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.

Entrepreneurial:  Takes initiative and appropriate action.  Is engaged and committed to achieving the company’s mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.

Leadership:  Provides clear direction around a vision.  Creates actionable plans and is proactive & anticipatory.  Demonstrates innovative approaches and solutions.  Is an example for employees and others.  Accepts responsibility for individual and team performance.  Makes appropriate and timely decisions and takes action on decisions.   Sets clear and reasonable performance expectations. Motivates and empowers others.  Delegates tasks appropriately.  Recruits staff of a high caliber.  Provides feedback to subordinates that is timely and direct.  Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others.  Shows respect for others and their ideas.  Helps others manage through change.

Passion:  Is excited and creates enthusiasm about the company’s future.  Promotes a sense of company pride.  Displays sense of pride in the department and its contributions.  Displays passion for the job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is frequently required to walk and sit.  The employee is occasionally required to stand.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.

The noise level in the work environment is usually moderate.

Salary : $23 - $27