What are the responsibilities and job description for the Customer Service Rep position at Clean Harbors?
Noble Oil Services, Sanford, NC location is looking for a Customer Service Rep to join their team! The Customer Service Rep will be responsible for providing customer service and support for both internal and external customers. This position will be required to answer incoming calls and assist customers with service requests.
Why work for Noble Oil Services?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K/RRSP with company matching component.
- Opportunities for growth and development for all the stages of your career
- Generous paid time off!
- Company paid training!
- Tuition reimbursement!
Key Responsibilities:
- Ensures Health and Safety is the number one goal by following policies, processes, and always acting in a safe manner.
- Assist incoming callers with service requests
- Work to resolve customer concerns and issues
- Proactively retain customers through effective resolution of customer concerns, dissatisfactions, or issues. Within general guidelines, resolve issues to customer’s satisfaction
- Develop an understanding of each of the departmental services offered within Noble Oil Services, Inc.
- Develop complete understanding of the customer’s needs, using knowledge of departmental services to accurately assign work orders and provide resolution
- Utilization of multiple software platforms in day-to-day operations
- Able to discuss and edit orders received from routing team and outside sales representatives
- Work closely with departmental managers and routers for schedule modifications
- Ability to sell Noble Oil Services, Inc.’s products and/or services by interacting with established customers and developing new prospects
- Provide administrative support as needed for department projects.
- Perform other duties as assigned by the supervisor.
What does it take to work for Noble Oil Services?
- High School Diploma or Equivalent required, associate's degree preferred
- One year customer service experience
- Good organizational skills
- Strong attention to detail
- Excellent data entry skills
- Capable of handling stressful and negative interactions with customers in a professional manner
- Proficient at working in a team environment
Noble Oil Services, a Clean Harbors Company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.
Employment is contingent upon a successful background check and drug screen. Some positions also require a pre-hire medical exam. Must meet all work eligibility requirements. Environmentally responsible business.
- SK
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