What are the responsibilities and job description for the Customer Service Manager position at Clean-O-Rama?
Overview:
We are seeking a driven Customer Service Manager to build and lead our team in delivering exceptional service to our customers and outside sales reps. We have a 3 year plan on building and growing our customer service department in direct correlation to our sales growth. If you have a passion for customer satisfaction and possess strong leadership skills, we want to hear from you.
Duties:
- Develop and implement customer service policies and procedures.
- Oversee and manage the customer service team, providing guidance and support
- Handle escalated customer inquiries and complaints in a professional manner with the support of sales management
- Monitor team performance metrics and implement strategies for improvement
- Collaborate with other departments to ensure seamless customer experiences
- Conduct regular internal training sessions to enhance team members' skills
- Utilize ERP software system to manage day-to-day operations
Qualifications:
- Proven experience in a customer service management role or similar supervisory role.
- Strong leadership abilities with experience in supervising and training development.
- Excellent investigation/discovery skills to resolve customer issues effectively.
- Ability to analyze data and suggest next steps based on data.
-Willingness to work alongside Customer Service team to build department as our company continues to grow.
- Experience in clerical tasks related to customer service operations
Required Skills:
- Microsoft: Word, Excel, PowerPoint, Office 365
- ERP Software Experience
- Clerical skills
- Supervisory experience
- Training development capabilities (once trained in specific subjects)
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $60,000 - $65,000