Collections

The Patient Collections Agent is responsible for collections of outstanding patient care costs from insurance providers, patients and their support network. This person will act as a liaison with the general public and other departments on an as needed basis. This person will be responsible to execute and process any financial duties as assigned by their leadership team.

• Ability to multi-task.
• Communicate in a professional manner with proper use of telephone etiquette.
• Reports to work as assigned.
• Understand and adhere to legal guidelines pertaining to client/patient confidentiality and client/patient rights.
• Maintains acceptable overall attendance.
• Perform duties independently, taking a proactive approach to problem situations, seeking supervision on an as needed basis.
• Attends in-services and educational training as necessary and as assigned.
• Seeks out learning experiences and incorporates new knowledge into practice.
• Maintains flexibility and adaptability to expected and unexpected changes in the work environment.
• Reports incidents, accidents, and occurrences in accordance with policies and procedures.
• Maintains safety of the physical environment.
• Coordinate payments and set up payment plans with client and/or their support network.
• Keeping up-to-date notes on all interactions utilizing company CRM.
• Monthly Invoicing, Filing, Organizing, and basic office duties.
• Manages and maintains updaters of all New and Discharged clients in an Excel Spreadsheet
• Collections of all balances including those not covered by insurance. Examples include: Deductibles, Copays, Housing Fees, Airfare, etc.
• Excellent Communications within Finance Team and intake/admissions personnel for transparent cooperation between the departments.
• Must have basic knowledge of (VOB) Verification of Benefits to determine assignment of benefits.
• Proficient in collections of Federal and Pay to Patient Policies.
• Ability to properly communicate with insurance providers to determine Claim Status and maintain current reports for payments made on the client/patients behalf.
• Proper record keeping for any collections activity to ensure compliance with FARR Accreditation.

High School Diploma or equivalent. College Degree preferred.

A minimum of two years in Healthcare Collections Experience and possess expert knowledge of Microsoft Office products.

An ability to work as a member of a team possess excellent communication, organizational and interpersonal skills. An ability to work in a high activity environment while remaining flexible to department needs.