Job Summary : The Front Desk Receptionist is a key member of our practice, responsible for ensuring a seamless and efficient patient experience from arrival to departure. This role is divided into Check-In and Check-Out duties, each critical to the smooth operation of our office. The ideal candidate will bring a positive attitude, strong organizational skills, and a commitment to delivering exceptional customer service.
Key Responsibilities :
Front Desk Receptionist
Check-In (CIR) :
- Patient Greeting and Check-In :
Welcome patients, visitors, and representatives with a friendly, prompt, and helpful demeanor.
Direct patients and visitors to appropriate areas, ensuring a smooth check-in process.Administrative Tasks :Complete and verify patient paperwork, including sign-in and security procedures.
Enter and update patient demographics into the system.Verify insurance information and ensure all necessary documentation is complete.Office Readiness :Ensure the office is prepared for business each day and properly shut down and secured each evening.
Customer Service :Reflect a positive and courteous attitude to enhance patient satisfaction.
Address patient concerns or questions in a professional manner.Check-Out
Patient Checkout :Greet patients at checkout with friendly and efficient assistance.
Review provider orders and coordinate necessary treatment plans and future appointments.Enter patients into the recall system if they do not schedule their annual check-up.Financial Transactions :Collect outstanding balances, deductibles, coinsurance, and other payments.
Process and record credit and refund transactions as necessary.Maintain an accurate prescription log and balance monetary collections daily.Product Management :Sell and dispense products at checkout and create recalls for aesthetician follow-ups as needed.
Charge Posting :Review and post charges daily, ensuring accuracy once provider notes are signed off.
Common Duties :
Confidentiality and Compliance :Maintain patient confidentiality and adhere to HIPAA, OSHA, and other compliance regulations.
Communication and Teamwork :Always exhibit outstanding communication skills and a positive attitude.
Interact constructively with patients, staff, and management.Professionalism :Maintain a professional appearance and work ethic, including a neat and clean presentation.
Follow company policies and procedures and engage in a hands-on, team-oriented approach.Telephone and Administrative Duties :Utilize proper telephone etiquette and handle all calls with courtesy.
Report broken equipment or unsafe conditions to the Administrator.Complete tasks within established timelines and perform other duties as assigned.Requirements
Qualifications :
Skills :Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.Ability to handle financial transactions and manage patient information accurately.Experience :Previous experience in a front desk or customer service role preferred.
Familiarity with medical office procedures and electronic health records is a plus.Appearance :Maintain a professional appearance, including personal hygiene and grooming.
Work Schedule :Regular attendance and punctuality are required; must arrive 15 minutes before the practice schedule starts.
Working Environment :
Physical Demands :Average percent of time during a regular shift devoted to :
Walking, Squatting, Sitting, Bending, Reaching : 75%
Standing : 25%Average lifting requirements :Lifting Requirements : 20-40 lbs.
Frequency of Lifting : 0-25% of the timeAdditional physical demands :Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand / arm; reach for (above shoulder height).
Ability to type 60 wpm.Ability to operate a multi-line telephone system, computer keyboard, and adding machine.Visual, Hearing, and Mental Demands :Vision adequate to perform essential functions such as reading telephone displays / computer terminals for long periods, correctable to 20 / 20.
Hearing adequate to perform essential functions such as answering the telephone.Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients.Tact to deal with unfriendly individuals and handle stress effectively.Working Conditions :
Normal business office environment. Uniform required daily.Required to exhibit a positive attitude, a professional appearance, and attention to detail to ensure effective and efficient office operations.Position Requirements :
High School education or GED equivalent.Minimum of two years of medical office experience.Working knowledge of general office duties and contracted insurance plans.Accurate data entry skills and good verbal and written communication skills.Demonstrated ability to use a computer with Microsoft Word, Outlook, and EMR software.Excellent customer service skills and strong organizational abilities.Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.
