Office Assistant

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Clear Creek Plumbing & Gas is seeking an Office Assistant to join our office team who is passionate about wowing customers through customer service, diligently executing tasks, and knocking out their work. We're looking for a genuinely nice person with a great attitude who's ready to provide professional support to our customers and is also coachable and open to receiving feedback.

Who is Clear Creek Plumbing & Gas?
Owned by David Hardison, Clear Creek Plumbing & Gas has been serving the Tahlequah City (and surrounding areas) for nearly 17 years. We are a licensed, bonded, and insured family-owned business with 20-plus years of plumbing experience. We are passionate about plumbing because of our ability to improve terrible situations and maintain excellent health and sanitation standards for our community.

Job Title: Office Assistant
Type: Full-time position
Hours: Monday - Friday, 8am – 4pm
Pay: Starting out at $16 per hour based on experience
Work Location: 16453 N Clear Creek Rd, Hulbert, OK 74441
Travel: 10%

Essential Duties and Responsibilities:

• Lead Management: Handle all inbound leads, ensuring timely responses and follow-ups to convert inquiries into scheduled appointments.
• Scheduling: Coordinate and manage scheduling for fieldwork, estimates, and site visits to ensure optimal efficiency.
• Permitting: Oversee the permitting process, including applications, tracking approvals, and ensuring compliance with local regulations.
• Office Administration: Perform general office tasks, including data entry, record-keeping, and managing office supplies.
• Customer Communication: Serve as the first point of contact for clients, addressing inquiries and providing exceptional customer service. Answer high volume of customer's phone calls and emails on a daily basis.
• Phone Skills: Exhibit excellent phone etiquette while managing incoming calls and inquiries.
• Support Field Operations: Coordinate with the field team daily to ensure smooth communication and project execution.
• Task Management: Handle additional office-based tasks as assigned to support company operations.
• Collections: Keep track of all unpaid invoices. Proactively reach out to customers to collect on unpaid invoices. Bill the customers and process payments.
• Payroll Assistance & Supervision: Keeps track of service technician's hours, commission, and timesheets and prepares them for payroll submission

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Computer and Technology Literacy - You are very computer literate, enjoys software, and enjoys expanding their knowledge and ability with technology.
• Verbal Communication - Speaks clearly, positively, and with a good attitude on the phone with customers and collegues in positive or negative situations. Listens and gets clarification. Responds well to questions.
• Customer Service - Responds promptly to customer needs. Responds to requests for service and assistance. Directs to appropriated members of department staff.
• Attendance/Punctuality – Is consistently at work on time and stays until the end of the work shift.
• Emotional Maturity – Have the self-control to manage your emotions at work and remain professional. Think clearly and make rational decisions, even when faced with stressful situations.
• Coachable – You are open to receiving feedback from your supervisors. You don't take feedback personally, rather you see it as an opportunity to improve and grow, not as a form of criticism.
• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time.
• Professionalism - Approaches others in a tactful manner. Treats others with respect and consideration.
• Quality – Demonstrates accuracy and thoroughness. Monitors own work to ensure quality.
• Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions.
• Be the eyes and ears for the owner who spends the bulk of his time in the field,

Education and/or Experience

• 1 year of proven experience in a fast-paced office environment demonstrating high level of customer service and answering a high volume of phone calls OR a college degree in Business Management/ Business Administration

Skills and Knowledge:

• Experience collecting on accounts receivable
• Experience answering high volume of incoming phone calls and assisting customers with any needs
• Excellent oral and written communication, including strong spelling, grammar, and punctuation
• Must sound professional, positive, and energetic on the phone and have a great tonality when speaking to the customers
• Treats people with respect. Works with integrity and ethically.
• Excellent organizational skills, time management, ability to prioritize, and comfortable working independently
• Must be computer savvy and able to easily navigate through technology
• Confident in handling customers complaints
• Ability to always remain professional and courteous with customers
• Dedication to follow checklists, stick to the assigned duties, and complete projects on time even without supervision

Ideal team members:

• Bring a positive attitude to work, are nice people and have a good energy to be around
• Don't need to be monitored at all times, can be relied on to answer all incoming calls. If any phone calls were missed you can be trusted to call all customers back even when unsupervised.
• Must be Trustworthy and Reliable
• Must be coachable = open to receiving feedback. You don't take things personally and get offended, instead you see it as an opportunity to improve.
• Don't have constant 'emergencies' come up almost every week and can be trusted to show up to work every day during the assigned work shift and stay until the end of the shift
• Must be able to pass a background check (and possible drug test)

Perks:

• Small family owned business with a more relaxed environment
• The atmosphere is more personal and casual
• Independence. We have fewer layers of management which will give you an opportunity to have more freedom
• Our team is smaller, and everyone is more involved in the company's success

Benefits:

• 1 week of paid vacation after 1 year of the contract
• 2 weeks of paid vacation after 2 years of the contract
• Christmas bonus after 1 year of the contract
• $100 off for a first plumbing/gas job performed by Clear Creek Plumbing & Gas after 3 months of the contract
• Paid day off for your birthday after 1 year of the contract
• Paid day off for significant other's birthday (married only) OR Paid day off for 1 other family member of choice. In both cases eligible after 1 year of the contract
• Major holidays are paid day off

Education: Must be at least a HS graduate while college graduates are welcome

Work Location: 16453 N Clear Creek Rd, Hulbert, OK 74441

Please do not apply if this is you (see video) - WATCH THE VIDEO - https://www.youtube.com/watch?v=KYM28a_cDj0

Do not apply if you don't have a clean background, or if you have a probation officer, etc. Must pass a background check.

Clear Creek Plumbing & Gas

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Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Do you have any experience in collecting on accounts receivable? If yes, how many years?
• Are you tech savvy and exceptional with use of the computers and technology?

Experience:

• fast paced office: 1 year (Preferred)

Work Location: In person

Salary : $100