Front Desk Agent/Concierge

Nestled in a secluded 80-acre canyon, Clear Sky Resorts is the first & only glass dome resort in the U.S. All domes boast floor-to-ceiling ultra-panoramic windows for spectacular daytime and nighttime viewing. Each dome is filled with modern comforts. The property also hosts a large glass dome restaurant, a stargazing platform, and will soon include yoga, activity, & projection domes.

We are located just outside Bryce Canyon National Park in southern Utah.

As the first point of contact for guests, the Front Desk Agent plays a crucial role in creating a positive and memorable experience for all visitors. The ideal candidate should possess excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.

Competencies:

• Effective Communication
• Quick Decision Making
• Taking Initiative
• Being Flexible

Key Responsibilities:

• Guest Services: Greet and welcome guests upon arrival with a warm and friendly demeanor. Provide information about resort facilities, activities, and services. Assist guests with check-in and check-out processes.
• Reservation Management: Handle reservations, ensuring accuracy and efficiency. Coordinate with other departments to fulfill special requests and preferences. Manage room inventory and availability.
• Communication: Answer phone calls, respond to emails, and address guest inquiries promptly. Communicate effectively with other resort staff to ensure seamless guest experiences.
• Problem Resolution: Address and resolve guest concerns and complaints in a timely and professional manner. Collaborate with relevant departments to ensure guest satisfaction.
• Payment Processing: Accurately process guest payments for reservations, room charges, and other services. Ensure compliance with the resort's payment policies and procedures.
• Receipts and Records: Provide guests with detailed and accurate receipts for transactions. Keep meticulous records of all financial transactions and reconcile them at the end of each shift.
• Payment Discrepancies: Address and resolve any discrepancies or issues related to payments promptly and professionally. Collaborate with the finance department to reconcile and investigate discrepancies.
• Administrative Tasks: Maintain accurate records of guest information and transactions. Handle payments in accordance with resort policies.
• Upselling and Promotions: Promote additional resort services, amenities, and activities to enhance the guest experience. Upsell room upgrades and special packages.

Preferred Qualifications:

• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a fast-paced environment.
• Familiarity with reservation systems and basic computer skills.
• A passion for delivering exceptional guest experiences.

Additional Information:

• Ability to independently lift 30lbs, demonstrating proper body mechanics
• Ability to work outdoors for long periods of time, including extreme heat or cold weather conditions
• Possible periods of prolonged standing and moving
• Able to operate property vehicles
• Navigating on slippery or uneven natural terrain

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Job Types: Full-time, Part-time, Temporary, Contract, Seasonal

Benefits:

• Employee discount
• Free parking
• Professional development assistance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person