What are the responsibilities and job description for the IT Support and Systems Specialist position at Clear Strategy?
Job Overview
We are seeking a dedicated and knowledgeable IT Support Specialist to join our dynamic team. In this role, you will be responsible for providing technical assistance and support to our employees, ensuring that all IT systems operate smoothly and efficiently. The ideal candidate will possess a strong understanding of various operating systems, computer management, and networking concepts, with a focus on delivering exceptional customer service. The candidate should also be willing to learn and become a subject matter expert on all the software systems the company uses to daily.
Responsibilities
- Provide first-level support for hardware and software issues across various operating systems.
- Troubleshoot and resolve software-related problems, ensuring minimal disruption to users.
- Manage and configure computer networks, including VPN setups and firewall configurations.
- Assist in the administration of Active Directory for user account management.
- Analyze system performance and recommend improvements to enhance efficiency.
- Maintain documentation of IT processes, procedures, and user guides.
- Collaborate with other IT team members to implement new technologies and upgrades.
- Respond to support tickets in a timely manner while maintaining a high level of customer satisfaction.
Experience
- Proficient in operating systems such as Windows and macOS.
- Strong skills in computer management and networking principles.
- Familiarity with software troubleshooting techniques and tools.
- Knowledge of TCP/IP networking protocols is essential.
- Understanding of firewall configurations and security measures is a plus.
- Excellent analytical skills with the ability to diagnose issues effectively.
Join our team as an IT Support Specialist where your expertise will contribute to the seamless operation of our technology infrastructure!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $50,000 - $60,000