What are the responsibilities and job description for the Airport Service Agent (GRR) position at CLEAR?
CLEAR Service Agents work at the airport to assist customers with products & services that are provided by CLEAR.
At CLEAR, we love what we do and we’re obsessed with our members! Our Service Agents make magic happen every day, creating frictionless experiences.
What is a CLEAR Service Agent?
A CLEAR Service Agent is there to support customers in the airport who are using any products provided by CLEAR! They are a friendly face & provide exceptional customer service to all passengers at the airport.
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike
- Comply with all security and safety guidelines, policies and procedures at all times
- Greet & engage with travelers and help answer any questions
- Assist and guide passengers as needed with all questions and concerns
- Comply with all security and safety guidelines, policies and procedures at all times
- You will be walking through our CLEAR lanes and around the airport in order to assist our members and passengers
- Daily use of CLEAR technology & helps to troubleshoot any technical issues as they arise
Who You Are
- Customer obsessed - ensuring our customers are satisfied is one of our top priorities!
- Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere
- Positive and energetic attitude
- Open availability and flexibility is a must – ability to work a variety of shifts
- Previous customer service experience a must
- Ability to stand for up to 8 hours per day
- You must be 18 years of age or older
How You'll Be Rewarded
- Free CLEAR membership for you family/friends discounts
- 401(k) Retirement Plan, including a company match*
- 11 company-paid holidays (paid 1.5x if worked)
- See more of our amazing benefits, including any eligibility or specific location offerings, HERE!
About CLEAR:
With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With nearly 19 million members and 100 partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by CLEAR. Reasonable accommodations for valid medical, religious, or other protected reasons will be provided
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
