What are the responsibilities and job description for the Remote Customer Care Specialist position at CLEAR?
The CLEAR Member Care Specialist supports our customers’ membership needs through telephone, email, and live messaging interactions. They represent CLEAR’s values while providing solutions and guidance to new and loyal members.
What You'll Do
- Act as our members’ primary point of contact through telephone, email, and live chat interactions
- Think creatively about ways to improve and strengthen CLEAR’s relationship with members
- Assist members in managing their CLEAR membership, including upselling CLEAR products and services
What You're Great At:
- Customer obsessed
- You have an absolute passion for ensuring a great member experience with every contact.
- An expert in delivering effective solutions and identifying problems
- A strong written and verbal communicator
- Positive attitude & friendly demeanor
- Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
Role Requirements
- High school diploma or GED equivalent required
- Open availability and flexibility is a must – ability to work a variety of shifts
- Requires completion of airport badging or government-screening process, and other applicable associated requirements, including a drug test
- The position is remote but must be based in the city listed in the job title
How You'll Be Rewarded
- Free CLEAR membership for you family/friends discounts
- 401(k) Retirement Plan, including a company match*
- 10 company-paid holidays (paid 1.5x if worked)
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Full-time team members also receive:
- Comprehensive Medical, Dental, and Vision Insurance
- Paid Time Off
- See more of our amazing benefits, including any eligibility or specific location offerings, HERE!
- Not available in Puerto Rico
About CLEAR
Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 17 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at fieldhr@clearme.com.
