What are the responsibilities and job description for the Customer Service Rep and Purchasing Agent Trainee position at Clearfield Wholesale Paper?
This position is responsible for optimizing customer service and the sale of CWP’s brand and products and learning all aspects of purchasing with the goal of taking over the role of purchasing agent.
1. Answer telephone calls, emails, in person interactions with positive, self-motivated, resourceful, strong interpersonal and communication skills and business acumen.
2. Understand the roles of multiple departments in a business and how those departments work together to optimize positive customer experiences and success.
3. Maintain computer skills with proficiency in Word, Excel and other Office Tools, Adobe; Learn and become proficient with Step1 software.
4. Maintain a high level of customer service and satisfaction
5. Act as a resource to customers with product opportunities and follow-up
6. Stay informed of new products, services and other general information of interest and use to customers.
7. Troubleshoot problems regarding products and customer needs.
8. Answer questions from customers and handle complaints.
9. Support CWP Sales Reps with creation of sales flyers, laminated posters, etc.
10. Learn purchasing with the goal of assuming the role of Purchasing
11. Purchasing responsibilities to include:
· Evaluating suppliers by considering price, quality, availability and other criteria
· Interviewing vendors and visiting suppliers’ facilities to learn about products, services and pricing
· Negotiating contracts and prices with vendors and suppliers to obtain the best deals on behalf of the company
· Verifying purchases and recommending alternatives for expensive or irrelevant products
· Interacting with suppliers to schedule delivery times and resolve shipping errors
12. Perform other job-related duties and responsibilities as may be presented or assigned from time to time.
This is an entry level position.
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $35,000