Desktop Support Technician

TITLE: Desktop Support Technician
CLIENT: Oil & Gas
LOCATION: Midland, TX (on-site)
TYPE: W2 Contract
RATE: DOE
URGENCY: ASAP

 

SUMMARY:
The Desktop Support team provides accurate and timely support and problem resolution for our internal customers. This technical role requires strong troubleshooting, problem-solving, conflict resolution, and effective communication skills. It consists of managing and resolving complex service requests related to PCs, servers, networks, audiovisual equipment, hardware, and software malfunctions. 

 

• Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).
• Perform On-Boarding and off-boarding of all personnel regarding deploying and recovering PC equipment and supporting IT peripheral equipment.
• Advise the Site Support team on daily tasks, projects, and coverage schedule
• Share daily monitoring and direction of the L48 Site Support team and participate in the responsibilities of the group
• Enforce policies and procedures for the team
• Review metrics, evaluate the business needs of the customers, and develop opportunities to leverage better and optimize the use of Desktop Support
• Develop, analyze, and communicate metrics related to Site Support
• Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups
• Work closely with the other support teams to ensure customer issues are resolved promptly

• 5 years of relevant work experience in infrastructure
• 5 years of experience working both independently and, in a team-oriented, collaborative environment is essential.
• 5 years of troubleshooting experience within the Windows environment
• 3 years of experience with low-level configuration and security of the Windows client operating system
• 1 years of experience evaluating enterprise client hardware
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
• Advanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10 troubleshooting
• Able to lift computer equipment that weighs up to 30 lbs. from the floor.
• Bend, stoop, and crawl under tables/desks to connect needed wiring.
• Able to bend to pick up equipment and load a cart. Individual items may weigh up to 30 lbs.
• Able to push/pull equipment on a cart of up to 100 lbs.
• Experience working in a team-oriented, collaborative environment
• Customer Skills with the ability to understand and promote necessary skills related to interfacing with customers
• Communication with excellent written and oral communications
• Decision-making with the ability to make timely, effective decisions
• Initiative with the ability to act in the absence of immediate direction and achieve results
• Relationships / Networks with the ability to maintain relationships and build networks to accomplish business objectives
• Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right
• Delivers results through realistic planning to accomplish goals
• Generates effective solutions based on available information and makes timely decisions that are safe and ethical