What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems?
Our Client is seeking a Desktop Support Technician that will provide accurate and timely support and problem resolution for the Client's internal customers. This technical role requires strong troubleshooting, problem solving, conflict resolution and effective communication skills. This role consists of managing and resolving complex service requests related to PCs, servers, networks, audio visual equipment, hardware and software malfunctions. Strong generalist skill sets with advanced troubleshooting abilities required.
Responsibilities may include:
* Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).
* Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment.
* Advise Site Support team on daily tasks, projects, and coverage schedule
* Review metrics, evaluate business needs of the customers and develop opportunities to better leverage and optimize the use of Desktop Support
* Develop, analyze and communicate metrics related to Site Support
* Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups
* Work closely with the other support teams to ensure customer issues are resolved in a timely manner
Requirements
* 5 years of relevant work experience in infrastructure
* 5 years of experience at working both independently and in a team-oriented, collaborative environment is essential.
* Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
* 5 years of troubleshooting experience within the Windows environment
* Advanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10
* 3 years of experience with low level configuration and security of the Windows client operating system
* 1 years of experience evaluating enterprise client hardware
To be considered, email resumes in the MS Word format with desired all-inclusive, W2 hourly contract rate to work 5 days onsite in Houston. Pre-employment background check and drug test will be administered upon candidate's offer acceptance.
*Pay and Benefits*
The pay range for this position is $22.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Midland,TX.
*Application Deadline*
This position is anticipated to close on Apr 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Responsibilities may include:
* Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).
* Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment.
* Advise Site Support team on daily tasks, projects, and coverage schedule
* Review metrics, evaluate business needs of the customers and develop opportunities to better leverage and optimize the use of Desktop Support
* Develop, analyze and communicate metrics related to Site Support
* Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups
* Work closely with the other support teams to ensure customer issues are resolved in a timely manner
Requirements
* 5 years of relevant work experience in infrastructure
* 5 years of experience at working both independently and in a team-oriented, collaborative environment is essential.
* Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
* 5 years of troubleshooting experience within the Windows environment
* Advanced knowledge of MS Office Suites, Office 365, One Drive, Windows Operating Systems, networking, TCP/IP, Active Directory, and Windows 10
* 3 years of experience with low level configuration and security of the Windows client operating system
* 1 years of experience evaluating enterprise client hardware
To be considered, email resumes in the MS Word format with desired all-inclusive, W2 hourly contract rate to work 5 days onsite in Houston. Pre-employment background check and drug test will be administered upon candidate's offer acceptance.
*Pay and Benefits*
The pay range for this position is $22.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Midland,TX.
*Application Deadline*
This position is anticipated to close on Apr 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $37
