What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems?
*Description*
The L48 Local Support team provides accurate and timely support and problem resolution for our internal customers. This technical role requires strong troubleshooting, problem solving, conflict resolution and effective communication skills. This role consists of managing and resolving complex service requests related to PCs, servers, networks, audio visual equipment, hardware and software malfunctions. The ability to work in a fast-paced team environment and multitask is a must. Given the technical nature of the team and the broad range of skills needed, we require self-starters. Excellent written and verbal communication skills in English are required with the ability to perform well in a collaborative team environment. Strong generalist skill sets with advanced troubleshooting abilities required.
Responsibilities may include:
* Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).
* Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment.
* Advise Site Support team on daily tasks, projects, and coverage schedule
* Share daily monitoring and direction of the L48 Site Support team and participate in the responsibilities of the group
* Enforce policies and procedures for the team
* Review metrics, evaluate business needs of the customers and develop opportunities to better leverage and optimize the use of Desktop Support
* Develop, analyze and communicate metrics related to Site Support
* Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups
* Work closely with the other support teams to ensure customer issues are resolved in a timely manner
Physical requirements:
o Able to lift computer equipment that weighs up to 30 lbs. from the floor.
o Bend, stoop, crawl under tables/desks to connect needed wiring.
o Able to bend to pick up equipment and load a cart. Individual item may weigh up to 30 lbs.
o Able to push/pull equipment on a cart of up to 100 lbs
Preferred:
* Experience working in a team-oriented, collaborative environment
* Customer Skills with the ability to understand and promote necessary skills related to interfacing with customers
* Communication with excellent written and oral communications
* Decision making with the ability to make timely, effective decisions
* Initiative with the ability to act in the absence of immediate direction and achieve results
* Relationships / Network with the ability to maintain relationships and build networks to accomplish business objectives
* Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right
* Delivers results through realistic planning to accomplish goals
* Generates effective solutions based on available information and makes timely decisions that are safe and ethical
Job Start Date - 1/13/25
Job End Date - 1/12/26
5 days onsite in Midland, Texas
*Skills*
Desktop, Windows 10, Support, Troubleshooting, TCP/IP, Office 365, Networking
*Top Skills Details*
Desktop,Windows 10,Support,Troubleshooting,TCP/IP
*Additional Skills & Qualifications*
What I will need for a MSP submittal:
*First and last legal name
*Month and day of birth
*Resume in the MS Word format with no personal contact info, TEKsystems or competition names listed
*Detailed Sell package written in complete sentences geared towards the Top Skills listed
*Email address and Mobile number
*Connected URL and where is the candidate currently located
*Current hourly rate or FTE salary from past roles
*What rate they are looking to make in their next role
*What is their work authorization? ( Work authorization examples are F1, H1, H4, T4, Canada Incorporated, OPT, GC, USC)
*When did the candidate finish their last role?
*Have they been submitted/contacted by the competition for this role in the last month?
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $19.00 - $30.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Midland,TX.
*Application Deadline*
This position will be accepting applications until Dec 31, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The L48 Local Support team provides accurate and timely support and problem resolution for our internal customers. This technical role requires strong troubleshooting, problem solving, conflict resolution and effective communication skills. This role consists of managing and resolving complex service requests related to PCs, servers, networks, audio visual equipment, hardware and software malfunctions. The ability to work in a fast-paced team environment and multitask is a must. Given the technical nature of the team and the broad range of skills needed, we require self-starters. Excellent written and verbal communication skills in English are required with the ability to perform well in a collaborative team environment. Strong generalist skill sets with advanced troubleshooting abilities required.
Responsibilities may include:
* Perform all levels of Site Support, i.e., hardware, software, network, printers, and scanners, for all internal on-site and remote personnel, and creating and maintaining system accounts, groups, and security permissions within Microsoft Active Directory (AD).
* Perform On-Boarding & Off-Boarding of all personnel with respect to deploying & recovering PC equipment and supporting IT peripheral equipment.
* Advise Site Support team on daily tasks, projects, and coverage schedule
* Share daily monitoring and direction of the L48 Site Support team and participate in the responsibilities of the group
* Enforce policies and procedures for the team
* Review metrics, evaluate business needs of the customers and develop opportunities to better leverage and optimize the use of Desktop Support
* Develop, analyze and communicate metrics related to Site Support
* Look for opportunities to develop plans related to continuous improvement of the services offered and coordination with service delivery groups
* Work closely with the other support teams to ensure customer issues are resolved in a timely manner
Physical requirements:
o Able to lift computer equipment that weighs up to 30 lbs. from the floor.
o Bend, stoop, crawl under tables/desks to connect needed wiring.
o Able to bend to pick up equipment and load a cart. Individual item may weigh up to 30 lbs.
o Able to push/pull equipment on a cart of up to 100 lbs
Preferred:
* Experience working in a team-oriented, collaborative environment
* Customer Skills with the ability to understand and promote necessary skills related to interfacing with customers
* Communication with excellent written and oral communications
* Decision making with the ability to make timely, effective decisions
* Initiative with the ability to act in the absence of immediate direction and achieve results
* Relationships / Network with the ability to maintain relationships and build networks to accomplish business objectives
* Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right
* Delivers results through realistic planning to accomplish goals
* Generates effective solutions based on available information and makes timely decisions that are safe and ethical
Job Start Date - 1/13/25
Job End Date - 1/12/26
5 days onsite in Midland, Texas
*Skills*
Desktop, Windows 10, Support, Troubleshooting, TCP/IP, Office 365, Networking
*Top Skills Details*
Desktop,Windows 10,Support,Troubleshooting,TCP/IP
*Additional Skills & Qualifications*
What I will need for a MSP submittal:
*First and last legal name
*Month and day of birth
*Resume in the MS Word format with no personal contact info, TEKsystems or competition names listed
*Detailed Sell package written in complete sentences geared towards the Top Skills listed
*Email address and Mobile number
*Connected URL and where is the candidate currently located
*Current hourly rate or FTE salary from past roles
*What rate they are looking to make in their next role
*What is their work authorization? ( Work authorization examples are F1, H1, H4, T4, Canada Incorporated, OPT, GC, USC)
*When did the candidate finish their last role?
*Have they been submitted/contacted by the competition for this role in the last month?
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $19.00 - $30.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Midland,TX.
*Application Deadline*
This position will be accepting applications until Dec 31, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $19 - $30
