What are the responsibilities and job description for the ServiceNow Engineer position at ClearpointCo?
TITLE: ServiceNow Engineer
LOCATION: Houston, Texas (on-site)
TYPE: Direct Hire
SALARY: $100,000 - $130,000
SUMMARY:
The ServiceNow Engineer will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.
DUTIES:
- Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
- Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
- Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
- Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
- Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
- Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize QA and security first in all implementations.
- Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.
REQUIREMENTS:
- 8 years of experience delivering IT solutions to business initiatives.
- 5 years of experience developing ServiceNow solutions aligning with business and customer objectives.
- 3 years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
- Expertise in Platform Management leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
- Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
- Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
- Experience in Workflow Engineering leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
- Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
- Experience delivering solutions utilizing Agile methodologies.
- Current ServiceNow CSA Certification REQUIRED
- IT Service Management Preferred
- Certified Application Developer Preferred
EDUCATION:
- Bachelor's Degree in Information Technology or related field
Salary : $100,000 - $130,000
