What are the responsibilities and job description for the ServiceNow Engineer position at Royal & Ross?
ServiceNow Engineer IV
This is a full time opportunity
This position is onsite Mon.- Thurs. in the Houston- Energy Corridor area
Description:
The highly skilled ServiceNow Engineer IV will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.
As a ServiceNow Engineer IV you will:
· Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
· Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
· Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
· Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
· Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
· Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First: in all implementations.
· Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.
Skills:
· Bachelor's Degree
· 8 years of experience in related field or possess an equivalent combination of education and experience.
· 3 years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
· 5 years of experience developing ServiceNow solutions aligning with business and customer objectives.
· 8 years of experience delivering IT solutions to business initiatives.
· Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
· Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
· UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
· Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
· Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
· Experience delivering solutions utilizing Agile methodologies.
· Certified System Administrator Required
· IT Service Management Preferred
· Certified Application Developer Preferred
