Patient Liaison

Patient Liaison (Full Time)

As the job title implies, a liaison fosters the relationship between providers, families, patients, and the facilities providing their care. Patient liaisons establish eligibility for care, communicate with families, and interact with a wide array of staff members from admission coordinators to case managers to physicians. The liaisons advocate for patients in a health care facility beginning with the pre-admission process and following through their release.

Essential Duties and Responsibilities of a Liaison

• Conduct pre-admission assessments to gather clinical and financial documentation to provide a quick response to patient referrals from hospital case managers, physicians, and managed care organizations.
• Collaborate with discharge planners to prioritize referrals and identify patients for transition.n
• Encourage meaningful collaborations with hospital-based case managers on risk factors and care plans, expanding the concentration of marketing focus on external relationships development beyond bed availability.
• Educate hospital staff, including Emergency Room physicians, about nursing centers clinical capabilities and appropriate patients for return to skilled nursing facility.
• Educate patients and family members in regards to services offered by skilled nursing facilities and address any concerns / questions before admission, as well as explain options of care available.
• Identify special needs such as equipment, medication, or services and ensure the facility can meet the needs of a patient prior to admission.
• Work with nurse managers to ensure proper training and education is available for high-risk patients.
• Visit with patient and family members at the bedside to complete assessments for risk identification and initiation of the appropriate care plan.
• Maintain a working knowledge and adhere to applicable federal / state regulations including, but not limited to, laws related to patient confidentiality, release of information, and HIPPA.
• Interact in a manner that is professional, respectful, positive, customer-focused, and promotes trust.
• Verify health insurance eligibility and obtain benefits information.
• Review clinical documentation to ensure it supports the insurance requirements for approvals.
• Request pre-authorization for admission, including all the information required by the insurance such as correct CPT and ICD 10 codes and supporting clinical documentation. Submits appeals when requests are denied, involving the provider when necessary.
• Acts as a liaison between patients, the providers, and the health insurance to assist patients in understanding their financial responsibilities.
• Identify new opportunities for growth partnering by promoting new service offerings, offer solutions for target populations, and provide a rationale for increased patient bedside access to complete risk assessment and initiative care plan.
• Develops relationships within the community on behalf of the skilled nursing facilities.
• Schedule speaking engagements at community events.
• Works with the facility marketing and sales team to bring awareness of the facility's strengths and services to the community at large.
• Market local facilities Core Competitive Advantages

Required Knowledge, Skills, and Abilities

Qualifications

EQUAL OPPORTUNITY EMPLOYER

The Facility is an equal-opportunity employer. The Facility does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Facility will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Facility including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.