Laboratory Technical Supervisor

Essential Duties and Responsibilities:

• Selects test methodologies appropriate for the clinical use of test results.
• Verifies test procedures and establishing the laboratory’s test performance characteristics, including precision and accuracy of each test and test system.
• Enrolls and participates in an HHS-approved proficiency testing program commensurate with services offered.
• Establishes and maintains a quality control program tailored to the testing performed, setting parameters for acceptable analytic performance and ensuring these standards are upheld throughout the testing process—from specimen receipt to result reporting.
• Resolves technical problems and ensuring remedial actions are implemented when test systems deviate from established performance specifications.
• Ensures patient test results are reported only after corrective actions are completed and the test system is functioning properly.
• Identifies training needs and ensuring all testing personnel receive regular in-service training and education appropriate to the complexity of laboratory services.
• Evaluates the competency of all testing personnel to ensure accurate, prompt, and proficient test performance and reporting, including:
  • Direct observation of routine patient test performance (e.g., patient preparation, specimen handling, processing, and testing).
  • Monitoring the recording and reporting of test results.
  • Reviewing intermediate test results, worksheets, quality control records, proficiency testing results, and preventive maintenance records.
  • Observing performance of instrument maintenance and function checks.
  • Assessing test performance using previously analyzed specimens, internal blind testing, or external proficiency testing samples.
  • Evaluating problem-solving skills.
• Evaluates and documents the performance of individuals conducting high-complexity testing at least semiannually during their first year of patient testing, and annually thereafter.
• Checks and responds to work e-mail on a regular basis throughout the workday.
• Participates in and completes all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• A doctoral degree (Ph.D.) in a chemical, biological, clinical, or medical laboratory science, or medical technology from an accredited institution, plus at least 1 year of laboratory training or experience in high-complexity testing; OR
• A master’s degree in a chemical, biological, clinical, or medical laboratory science, or medical technology from an accredited institution, plus at least 2 years of laboratory training or experience in high-complexity testing; OR
• A bachelor’s degree in a chemical, biological, clinical, or medical laboratory science, or medical technology from an accredited institution, plus at least 4 years of laboratory training or experience in high-complexity testing.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to provide clear and effective guidance to others.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to lead and coordinate work efforts effectively.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• Must have knowledge of technical operations, safe work practices, and applicable tools and equipment.
• Must have knowledge of applicable standards for high-complexity laboratory testing (e.g., CLIA regulations).
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Experience in clinical chemistry, urinalysis, or related high complexity testing specialties.
• Prior supervisory or training experience in a CLIA-certified laboratory setting.

Driving/Travel:

The employee must have reliable transportation. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.