Service Manager

Cleaver Brooks Sales and Service is looking for a Service Manager to join our team in Houston, TX.The Service Manager will coordinate the daily direction of a service department made up of a group of specialty mechanics, technicians, and welders. Coordinate company technical resources to ensure appropriate solutions are offered. This is a direct customer facing position. Must be able to multi-task and respond to customer’s emergencies with technical resolutions. Excellent communication and interpersonal skills are required.

Any salary estimation specified in this job board may or may not be aligned with our organization’s pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details!

Job Location: Houston, TX

Essential functions:

• Develop processes that improve efficiencies in the service department  
• Reviews JSA’s, safety audits, and responsible for the safety of personnel in the shop and on the job site 
• Continual development and evaluation of employees 
• Reviews service tickets daily for accuracy of technical completions, procedures, time entry, and materials 
• Manages job flow including manpower, scheduling, material availability, and dispatching 
• Responsible for monitoring costs and job status reporting to Operations Manager and/or Sales team 
• Works with other Service Managers across TX when resources are needed to staff jobs 
• Schedules training for employees on an as needed basis 
• Ensures employees are maintaining and servicing fleet vehicles according to protocol 
• Ability to handle responsibilities with effective interpersonal skills and effectively interface with others inside and outside the Company is required. Work directly with representatives and staff to resolve internal and external problems 
• Position requires the constant and consistent exercise of intellect, judgment, and ability to commensurate with supervisor positions in similar industries or situations 
• Support peers and management with internal and external projects 
• Manages employee discipline and adheres to company policies 
• All other duties as assigned by the Ops Manager

Basic Requirements:

Education:

A High School diploma or equivalent is mandatory. BS/BA and/or business school preferred.

Experience: 

Two (2) years’ experience in a similar industrial/technical service management position is preferred. Computer competency including Outlook, Word, Excel, and Teams are required. ERP system experience a plus. Basic understanding of HVAC industry terminology a plus. Boiler service management and technical experience a plus.

Physical Skill & Effort: 

• Work requires computer proficiency
• Willingness / ability to work after hours, weekends, and emergency hours as needed
• Willingness / ability to travel domestically as needed
• Must have the ability to work independently with little direct supervision
• Work involves light and simple types of physical exertion

Working Conditions and Hazards:  

Normal office conditions. Customer visits may include exposure to site specific hazards and safety requirements.  Work environment may include dusty and hot conditions.

Benefits of being a Cleaver-Brooks Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who is Cleaver-Brooks Sales & Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service.  We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.