Director - Customer Experience

Join a purpose-driven team shaping the future of food manufacturing.

Why Join Clemens Food Group?

At Clemens Food Group, we’re more than a leading pork producer—we’re a fourth-generation, family-owned company rooted in integrity, innovation, and stewardship. Joining our team means contributing to a vertically integrated business that values people as much as performance. In this role, you’ll inherit a blank slate with the support to make it your own, drive real change, and elevate customer experience across the enterprise.

The Impact You’ll Make

As the Director of Customer Experience, you’ll be the heartbeat of our customer journey. You’ll lead a highly visible, cross-functional team that directly influences how customers experience our brand—from their first interaction to the feedback loop that shapes our future. Your leadership will help us move from reactive service to strategic excellence, impacting satisfaction, retention, and long-term business value.

What You’ll Do

• Build & Lead a high-performing Customer Experience team through coaching, development, and strategic planning.
• Shape the Vision by implementing strategies that enhance service performance and align with company-wide goals.
• Lead Customer Interactions by setting the tone for positive, proactive, and relationship-focused engagements—strengthening trust with key partners and representing CFG with excellence.
• Drive Change through proactive process improvement, automation, and customer-centric innovation.
• Partner Broadly across Sales, Operations, FSQA, Logistics, and beyond to create a seamless, unified customer experience.
• Leverage Data to set KPIs, monitor trends, and champion continuous improvement backed by insights.

What Makes This Role Exciting?

• It’s yours to shape—you’ll define success, build strategy, and set the tone.
• Cross-functional exposure means deep visibility and impact across the business.
• Strategic stretch—you’ll lead the team from high-urgency, reactive operations to a more forward-thinking, structured model.
• You’ll be the voice of the customer, bringing feedback into the heart of CFG’s evolution.

What We’re Looking For

• 5 years of leadership experience in Customer Experience, Supply Chain, or a related field
• Background in manufacturing or food production environments
• Track record of leading strategic initiatives and continuous improvement
• Strong communication and collaboration skills; able to lead cross-functionally
• Proficiency in SAP, Excel, BI tools—bonus if you’ve driven automation or system upgrades

Skills & Mindset

• Resilient leader – thrives in fast-paced, high-stakes environments
• Servant mindset – leads by example, builds trust, empowers others
• Strategic thinker – sees the big picture and drives toward long-term value
• Customer-obsessed – listens, adapts, and always puts the customer first
• Self-starter – brings clarity, structure, and vision without waiting for direction

Your Future at Clemens

This role offers more than a seat at the table—it’s a launchpad. Exposure to nearly every function of the business gives you a deep understanding of how CFG operates and where you can grow. Many leaders have used this role as a springboard to broader organizational positions. If you're driven by impact, ownership, and the ability to build something lasting, your journey starts here.

Application

Clemens Food Group is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition, will be deemed the sole property of Clemens Food Group. No fee will be paid in the event the candidate is hired. Firms not authorized to submit candidates will not be eligible for any fee or ownership claim.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)