What are the responsibilities and job description for the Aesthetics Call Center Patient Services Representative position at Clemson Eye?
Description:
Clemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.
Hours vary depending on doctors’ schedules; Must be available Monday through Friday. *Overtime may be required.
Job Responsibilities:
- Answers all incoming calls for the 3 Aesthetics offices.
- Schedules appropriate appointment type with the appropriate provider.
- Directs patient concerns/questions to the appropriate team member.
- Blocks provider schedules for PTO, rep meetings, etc.
- Assists front desk with scanning documents.
- Responds to online requests and schedules request.
- Maintain accurate and up-to-date patient records, including demographic information.
- Record minutes from Aesthetic Meetings.
- Serve as an advocate for patients, addressing their concerns and ensuring their needs are met.
- Maintain patient confidentiality in accordance with healthcare privacy laws (e.g. HIPAA).
- Resolve issues related to appointments, billing, and other patient concerns in a timely manner.
Benefits:
As a team member at Clemson Eye, you'll enjoy:
- Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
- Matching 401(k)
- Employee Discount
- Wellness Program
- Paid Vacation & Holidays
- Uniform Allowance
- Training/Advancement opportunities
- High school diploma or equivalent.
- Previous experience working in an Aesthetic or Medical Office.
