What are the responsibilities and job description for the Patient Care Representative position at Cleveland Area Hospital Holdings Inc?
POSITION SUMMARY: Under the direction of the Clinic Office Coordinator, the Patient Service Representative’s main function is to ensure the customer is serviced as expeditiously as possible and provided access to appropriate services.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The hours for this position are Monday-Friday 10:00am-7:00pm.
PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:
Essential Functions
- Adheres to Organization’s Policies and Procedures
- Provides exceptional customer service and ensures access to appropriate services as expeditiously as possible.
- Answers phones
- Schedules appointments
- Registers patients, obtains demographics, financial, pre-cert or authorization information, verifies insurance eligibility when applicable.
- Explains clinic policies, financial responsibilities
- Receives payments and issues receipts
- Enters charges
- Prepares charts for providers
- Other duties as assigned
EDUCATIONAL/EXPERIENCE REQUIRED:
High school diploma or equivalent. Minimum of one years of job-related experience, preferably in medical clinic; or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
SKILLS:
- Communication.
- Customer Service
- Leadership
- Ethical Practice.
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 20 lbs. using appropriate body mechanics techniques. Utilizes good hearing, vocal and visual skills. Occasionally requires bending and stretching. Pushing and pulling. May be exposed to communicable diseases.
EQUIPMENT:
Computer and Printer
Copy Machine
Fax Machine
Telephone
RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:
This position could have access to patient confidential records and must comply with HIPAA regulations as well as Hospital and Clinic Compliance Policies.
