What are the responsibilities and job description for the Service Manager position at Cleveland Brothers Equipment Co?
Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland
Current Location :
6286 W Veterans Memorial Hwy, Bridgeport, WV 26330
Future 2026 Location : Fairmont, WV
This position provides supervision to a diversified work force, including Clarksburg Field Service and the Clarksburg Main Shop, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.
We are looking for a leader to grow with us.
Responsibilities :
Effectively manage service personnel, while fostering good union management relations.
- Maintain existing sales and increase sales to existing and new customers.
- Maintain high level of customer satisfaction by identifying and resolving problems promptly.
- Manage service expenses and profitability.
- Maintain service Key Process indicators (KPI) results to acceptable levels.
- Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
- Coordinate outside vendor repair work with shop work in progress.
- Ensure all warranty requirements are met.
- Coach and Mentor 5 direct reports and around 25 indirect
- Big Picture Strategic Thinking
- Customer Escalation
- Team Focused
- Safety Champion
Requirements :
