Patient Access Coordinator

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                        We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                    Job TitlePatient Access Coordinator                        LocationCleveland                    FacilityCleveland Clinic Main Campus                     DepartmentAmbulatory Operations Transition-Regional Operations                      Job CodeB16013                     ShiftDays                       Schedule8:00am-5:00pm                       Job Summary                         Job Details Patient Access Coordinator  Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area. This role will allow you to create the foundation in healthcare that you have been looking for. You will be supported as you enhance your customer service skills and advance your career as this position offers endless opportunities within Cleveland Clinic.     A caregiver in this position works days, from 8:00am—5:00pm.  A caregiver who excels in this role will:  Organize and coordinate the activities and flow of work for the patient access area. Assign tasks, monitor performance of and assists in training patient service representative. Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling. Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. Coordinate activities and resolve operational problems. Adjust employees, patients, and physicians' schedules to respond to operational problems. Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank. Produce reports as needed.  Minimum qualifications for the ideal future caregiver include:  High School Diploma or GED. Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis.  OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others. Associate degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement.  Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  Physical Requirements: Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.                        The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster.                   Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities Employment Type: Full time