What are the responsibilities and job description for the Clerical Assistant position at Cleveland Clinic Lerner Research Institute?
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Keeping patients connected to the highest quality care as they make the transition from the hospital to home or a post-acute care facility is part of Cleveland Clinic’s innovative approach to value-based care. When patients make the transition, Cleveland Clinic is at their side the whole way. Through our Center for Connected Care, we provide a full continuum of care so that patients can recover from illnesses or injuries in the very best location for their individual needs. As a Clerical Assistant, you will provide clerical, reception and administrative support by communicating with patients and visitors, acting as a liaison with other hospital caregivers, answering, screening and referring incoming phone calls, taking and relaying messages, typing, editing and proofreading various communications, and performing data entry and retrieval.
A caregiver in this position works a hybrid schedule of 8:00AM – 5:00AM or 8:30AM – 5:30AM.
A Caregiver Who Excels In This Role Will
Physical Requirements
Minimum hourly: $15.00
Maximum hourly: $18.44
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Keeping patients connected to the highest quality care as they make the transition from the hospital to home or a post-acute care facility is part of Cleveland Clinic’s innovative approach to value-based care. When patients make the transition, Cleveland Clinic is at their side the whole way. Through our Center for Connected Care, we provide a full continuum of care so that patients can recover from illnesses or injuries in the very best location for their individual needs. As a Clerical Assistant, you will provide clerical, reception and administrative support by communicating with patients and visitors, acting as a liaison with other hospital caregivers, answering, screening and referring incoming phone calls, taking and relaying messages, typing, editing and proofreading various communications, and performing data entry and retrieval.
A caregiver in this position works a hybrid schedule of 8:00AM – 5:00AM or 8:30AM – 5:30AM.
A Caregiver Who Excels In This Role Will
- Provide clerical support for unit operations which includes compiling information, producing correspondence, reports and spreadsheets.
- Sort, identify and distribute mail.
- Assist in the development of presentations.
- Provide general information to internal and external customers.
- Screen visitors and callers coming into the area/office, answer questions, answer, screen and refer incoming telephone calls, take and relay messages, refer customers to appropriate location or person as necessary, and respond to requests for information.
- Coordinate various calendars, arrange meetings, distribute agendas, and type and distribute minutes.
- Develop and maintain filing and electronic filing systems.
- Maintain confidentiality of information regarding patients, families and coworkers.
- Input and retrieve data.
- Order or assist with ordering supplies and equipment.
- Train and/or orient new clerical and nursing caregivers in clerical procedures.
- Provide cross-coverage for other clerical/secretarial positions as necessary.
- High school diploma or GED.
- One year of experience in a clerical/receptionist position.
- Typing proficiency of 25WPM with accuracy.
- Experience in a healthcare setting including direct patient/family contact.
- Epic Hyperspace experience.
- Microsoft skills and experience.
Physical Requirements
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
- Follows standard precautions using personal protective equipment as required.
Minimum hourly: $15.00
Maximum hourly: $18.44
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Salary : $15 - $18
