What are the responsibilities and job description for the Community Health Worker position at Cleveland Clinic?
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
As a Community Health Worker (CHW), you will play a vital and unique role in linking diverse and underserved populations to health and social service systems. You will primarily work alongside medical providers, primary care teams, and other agencies in the community with specific target populations to improve patient care and outcomes. This trusting relationship enables you to serve as a liaison to facilitate access to services and enhance the quality and cultural competence of service delivery. You will also help increase health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.
A caregiver in this position works from 8:30AM – 5:00PM.
A caregiver who excels in this role will:
- Establish trusting relationships with patients and their families while providing support, encouragement and feedback.
- Coach patients in effective management of their chronic health conditions and self-care.
- Convey the purposes and services of a program to the user population and the impact the program or service would have.
- Assist patients in understanding care plans and instructions.
- Visit patients in their homes as needed to assess the patient, their living conditions, and meet with family members or caretakers.
- Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
- Advocate for patients and act as a liaison between the patient/family and community service agencies (schools, hospitals, support groups, etc.).
- Help patients in utilizing resources and completing eligible applications.
- Assist patients in accessing health related services, including obtaining a medical home, appropriately using the medical home, overcoming barriers to obtaining needed medical care and social services.
- Facilitate communication and coordinate services between providers.
- Motivate patients to be active, engaged participants in their health.
- Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
- Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
- Successfully complete the CHW training within six months of hire and become certified as a Community Health Worker through the Board of Nursing.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma or GED
- Valid Driver’s License (VDL)
- Knowledge of community resources
- Strong information gathering, interviewing, communication and time management skills
Preferred qualifications for the ideal future caregiver include:
- Two years of community service experience
- Medical Assistant training or Medical Assistant certification
- Knowledge of medical terminology
- Knowledge of the Electronic Medical Record (EMR)
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Moving around intermittently during the day, including sitting, standing, stooping, bending and ambulating
- Remaining still for extended periods
- Working evenings and weekends occasionally
- Lifting or carrying objects
- Dexterity to operate a PC and other office equipment
Personal Protective Equipment:
- Follow Standard Precautions using personal protective equipment as required
Salary : $1,000 - $1,000,000
