What are the responsibilities and job description for the Director Human Resources position at Cleveland Clinic?
Director Human Resource Services
Join Cleveland Clinic South Pointe Hospital, a Magnet-designated hospital known for delivering exceptional patient care and being at the forefront of healthcare innovation. As the Director of Human Resources Services, you will partner with the Senior Director of HR Services to lead HR strategies that align with South Pointe’s operational and cultural goals. This role will position you as a strategic advisor to hospital leadership, focusing on driving culture, engagement, and innovative HR practices. You will support a diverse team of caregivers and contribute to the success of one of the most respected healthcare organizations in the world.
In this position, you will have the opportunity to influence the work environment and provide an elevated level of autonomy while being supported by a network of resources. Your role will allow you to work collaboratively with a team of HR professionals, supporting caregivers through strategic HR practices while balancing operational demands and organizational goals.
Who We’re Looking For: We seek a visionary and innovative HR leader who thrives in a collaborative, fast-paced environment. The ideal candidate will come from a large HR organization with experience in navigating complex employee relations, strategic HR initiatives, and risk-aware decision-making. Creativity and forward-thinking are essential to drive progress in employee engagement and support the evolving needs of our caregivers. The ability to work autonomously while being mindful of policy, practice, and cultural alignment will be key to your success in this role.
A caregiver in this position works 8:00am—5:00pm.
A caregiver who excels in this role will:
Create and ensure ongoing review of the HR strategic plan aligned to business goals and workforce planning needs of the area.
Establish Objectives & Key Results (OKRs) to communicate, measure and track key outcomes of the strategic plan.
Build and maintain relationships and partners with HR COEs to drive the Institute/Division/Hospital’s HR strategic plan and other HR initiatives, which may include workforce planning, diversity & inclusion, benefits, compensation, talent acquisition, workplace wellness, learning & engagement, HRIS & analytics, and HR communications.
Direct and oversee the work of HR Services employees.
Identify opportunities, make recommendations, and drive process improvement.
Understand, use, and interpret HR and business metrics to identify trends, problem solve and influence change.
Assess and elevates the level of talent on a continuous basis. Provides structure and guidance for leadership development strategies within the organization.
Viewed as a trusted and strategic advisor to the Institute/Division/Hospital executive team regarding key organizational and HR issues.
Serve as a coach in efforts related to change management, engagement, team effectiveness, and leadership development.
Facilitate leadership development initiatives such as retreats, new leader assimilations, and team engagement activities.
Investigate complex employee complaints and make recommendations to senior leaders.
Navigate difficult discussions and complex situations to assist leadership with assessing performance deficiencies and developing plans to address.
Assess risk to organization for all issues related to employees and HR matters and offer sound recommendations to address.
Oversee that leaders are informed and compliant with organizational initiatives (e.g., annual performance reviews, merit, engagement, compliance, flu, etc.) and regulatory compliance.
Maintain regulatory knowledge and expertise. Partners with the legal department as needed/required.
Oversee collective bargaining agreement and relationship, contract interpretation, and contract negotiations, if applicable.
Participate in Institute/Division/Hospital leadership councils and committees as appropriate.
Minimum qualifications for the ideal future caregiver include:
Bachelor’s degree in human resources, business, or related field.
8 years of progressive, related Human Resources experience inclusive of 3 years’ management experience and/or experience coaching and mentoring leaders.
In-depth knowledge of employment and labor laws (EEO, FLSA, OSHA, FMLA, ADA, NLRA, etc.).
Strong communications skills (verbal and written), group facilitation and presentation skills.
Analytical skills in talent management, workforce planning, and HR strategy, including the ability to analyze and apply data measure performance and outcomes.
Critical thinking skills, problem solving, decisive judgment and the ability to work with minimal supervision.
Can build relationships at all levels of the organization.
Proficient in Microsoft Office applications (i.e., Outlook, Word, Excel, and PowerPoint)
Preferred qualifications for the ideal future caregiver include:
Master's degree.
Human Resources certification (Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)).
Healthcare experience.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system and, in some locations, off-site.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $48.99
Maximum hourly: $74.71
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Salary : $1,000 - $1,000,000
