Patient Access Representative - Admissions

Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital offers a complete continuum of services, including emergency, sub-acute, rehabilitation and outpatient care. Cleveland Clinic is recognized as one of the top hospitals in the nation.

At every Cleveland Clinic location, we make great customer service a cornerstone of our mission. As a Patient Access Representative, you will deliver what matters most to our patients and their families, ensuring exceptional experiences. Here, you can thrive on making positive impacts in the community.

A caregiver in this position works varying shifts from 7:30AM – 4:00PM.

A caregiver who excels in this role will:

• Perform registration and obtain demographic, insurance, medical and financial information.
• Crosstrain to all areas of patient access, such as front desk, admitting office, ED, and cash register.
• Function as a Super User and a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.
  
  

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an associate’s degree and one year of experience OR a bachelor’s degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Communicate and exchange accurate information
• Perform work in a stationary position for extended periods
• Work with physical records or operate a computer or other office equipment
• Ability to travel throughout the hospital system in some locations
• Ability to move up to 25 pounds in some locations
  
  

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.