What are the responsibilities and job description for the Patient Service Specialist - Emergency Department (ED) position at Cleveland Clinic?
Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, you will ensure patients and visitors have an exceptional experience throughout the entire registration, intake and scheduling process in the Emergency Department. This role is a great steppingstone to other Customer Service positions or departments within Cleveland Clinic.
A caregiver in this position works nights from 9:30PM - 6:00AM, with every other weekend and rotating holiday requirements.
A caregiver who excels in this role will:
- Perform registration and obtain information about demographics, insurance, medical and financial.
- Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
- Function as a Super User and act as a resource for training of new caregivers.
- Provide registration and cash collection access in Epic.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED and two years of experience in a customer facing role OR Associate’s Degree and one year of experience OR Bachelor’s Degree
- Comfort with ED setting
Preferred qualifications for the ideal future caregiver include:
- Knowledge of medical terminology sufficient to understand physician orders
- Basic PC software application knowledge and ability to use multiple data systems.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
