What are the responsibilities and job description for the Patient Access Specialist - Emergency Department position at University Hospitals?
Description
Emergency Department Patient Registration
Multiple openings at UH Cleveland Medical Center & east and west side locations
Full-time, part-time & weekend only opportunities available
A Brief Overview
As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position, directly impacts denials, customer satisfaction and decreases bad debt. Access Specialists are skilled in patient / physician relations, registration, scheduling and use of multiple, complex systems
What You Will Do
- Interviews patients (face-to-face / phone / via document) and utilizes multiple complex applications to create (or validate existing) patient medical record and insurance / bill claim using demographic and insurance information.
- Mastery of skills relating to insurance coverage, benefits, rules & regulations and allocation of plans accurate information and fulfillment of requirements resulting in expected payment for services
- Verifies and allocates insurance plans utilizing electronic eligibility tools, phone calls payer, accesses web portals and initiates appropriate action for services including non-covered and out-of-network insurance services
- Executes patient estimate, educates guarantor regarding charges and out-of-pocket liability and establishes payment plan when applicable for professional and technical services.
- Successfully calculates, collects and posts co-pays, deductible, co-insurance and prior balance due from patient in accordance with policy; meets or exceeds collection targets and productivity standards. Takes appropriate steps to balance and secure cash in accordance with UH policy.
- Takes steps to prevent medical record duplications or incorrect patient selection imperative to patient safety; safeguards Protected Health Information (PHI).
- Participates in wayfinding; provides directions or transport as needed to ensure positive patient / customer experience.
- Performs other related duties as assigned and participates in enterprise special projects as needed.
Additional Responsibilities
Qualifications
Education
Work Experience
2 years of healthcare or customer service experience preferred
Knowledge, Skills, & Abilities
Physical Demands
Travel Requirements
