What are the responsibilities and job description for the Unit Clerk .2 1st shift position at Cleveland Clinic?
Join Cleveland Clinic Akron General where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient care, Akron General earned the No. 1 hospital ranking in Akron and the No. 7 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Unit Clerk at Akron General, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences.
Your primary duties will include, but are not limited to:
- Performing administrative and clerical duties.
- Maintaining communication with patients, families, and other caregivers.
- Conducting patient orientation and ensuring patients' needs are met.
- Assisting with patient admissions, transfers, and discharges.
The ideal future caregiver is someone who:
- Demonstrates a strong work ethic.
- Thrives in a team environment.
- Can effectively multi-task while paying attention to details and staying organized.
- Has excellent interpersonal and communication skills.
- Acts in a professional, caring, and helpful manner.
This is an excellent opportunity for someone who is looking to join a supportive team and willing to learn new skills. Cleveland Clinic will assist you by offering cross-training for professional development.
Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
As a Unit Clerk at Akron General, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences.
Your primary duties will include, but are not limited to:
- Performing administrative and clerical duties.
- Maintaining communication with patients, families, and other caregivers.
- Conducting patient orientation and ensuring patients' needs are met.
- Assisting with patient admissions, transfers, and discharges.
The ideal future caregiver is someone who:
- Demonstrates a strong work ethic.
- Thrives in a team environment.
- Can effectively multi-task while paying attention to details and staying organized.
- Has excellent interpersonal and communication skills.
- Acts in a professional, caring, and helpful manner.
This is an excellent opportunity for someone who is looking to join a supportive team and willing to learn new skills. Cleveland Clinic will assist you by offering cross-training for professional development.
Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
- Receives, greets and directs patients, visitors and hospital personnel providing accurate responses in a friendly, courteous manner.
- Receives, places and transfers telephone calls using appropriate telephone etiquette.
- Records and communicates or delivers messages accurately.
- Provides accurate information in a concise, informative manner respecting patients' right to privacy.
- Responds to service and information requests in a timely manner.
- Remains calm, reassuring and able to provide direction during emergency situations, STAT requests and orders.
- Maintains appropriate level of forms, materials and supplies.
- Receives and distributes items for patients assuring accuracy; files reports and test results in accurate and timely manner.
- Transcribes physician orders completing necessary forms, requisitions and communications with attention to detail and accuracy.
- Maintains medical record in appropriate and sequential order as prescribed by hospital policy; prepares the chart for medical records upon discharge or expiration of the patient.
- Enters information into the hospital information system in a timely and accurate manner.
- Initiates and accurately maintains information on the Kardex.
- Initiates and prepares patient charges or credits either manually or through hospital information system.
- Sets priorities in work, separates emergency/STAT orders and requests from regular work flow.
- Assists in orientation of new personnel and other unit clerks.
- Consistently completes assignments independently with high quality work.
- Adapts to changes in workload.
- Completes assignments with appropriate time for in-services, unit meetings and conferences.
- Completes yearly mandatory requirements by required date.
- Communicates all pertinent patient care information or situations to the Director, Nursing/Patient Services, nursing coordinator, or staff nurse.
- Demonstrates understanding of emergency procedures, fire drills, evacuation procedures and internal/external disaster plans and procedures.
- Demonstrates satisfactory performance for established and new routines, procedures, skills and equipment.
- Other duties as assigned
Education:
- High school graduate or the equivalent.
Certifications:
- None required
Complexity of Work:
- Meets the hospital's general requirements for employment.
- Satisfactory completion of hospital training and orientation program.
- Satisfactory completion of typing test with demonstrated basic computer skills.
- Ability to form and to maintain courteous cooperative and respectful relations with patients families physicians and co-workers in a high demand setting.
- Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.
Work Experience:
- Previous clerical experience required; clerical experience in a healthcare setting and knowledge of medical terminology preferred.
Physical Requirements:
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required
Salary : $1 - $1,000,000
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