What are the responsibilities and job description for the Unit Clerk – Clinical Decision Unit position at Cleveland Clinic?
Unit Clerk – Clinical Decision Unit
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.
Under the supervision of the Nurse Manager or designee, the Unit Clerk provides a high level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience. You will perform administrative and clerical duties to ensure efficient operational flow in their assigned department.
A caregiver in this position works evenings from 3:00PM – 11:30PM.
A caregiver who excels in this role will:
- Perform administrative and clerical duties.
- Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
- Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
- Assist with processing patient admissions, transfers and discharges.
- Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Troubleshoot equipment.
- Respond to patient call lights.
- Keep nursing stations clean and organized.
- Complete mandatory education and training.
Minimum qualifications for the ideal future caregiver include:
- High school diploma or GED
- One year of experience in a customer service-related role
Preferred qualifications for the ideal future caregiver include:
- Microsoft Office experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Full range of motion, manual and finger dexterity and eye-hand coordination
- Frequent data entry, standing and walking for extensive periods of time
- Normal or corrected speech, hearing and vision
- Some exposure to communicable disease or body fluids
Personal Protective Equipment:
- Follow Standard Precautions using personal protective equipment as required
Salary : $1,000 - $1,000,000
