INFORMATION SYSTEM MANAGER

Requirements

N/A

Job Description

Comments From This Job Announcement

Summary:
The Information System Manager must have a deep and broad knowledge of computer software, hardware, and networks. They will be responsible for managing a small team and high-level projects for the Sheriff's Office (SO). They will design, organize, modify, troubleshoot, and support the SO's computer and network systems. They will also assist troubleshooting local area network issues and will maintain the essentials such as operating systems, business applications, email, servers, laptops, and desktop PCs. Daily tasks may include installing, upgrading, monitoring software and hardware, research, and software development and related work as apparent or assigned. Tasks may also be assigned by IT Management. This position will work with SO management and report to the Assistant IT Director. The normal work schedule includes Monday-Friday 8am-5pm.

Essential Functions and Responsibilities include:
o Manage new and existing projects
o Manage a small team
o Manage, prioritize, and purchase IT related items for the SO
o Handle up to Tier 3 support calls and tickets using the County Help Desk system
o Administer servers, laptop and desktop computers, printers, scanners, software and hardware deployment, and security updates and patches
o Work with SO management and make recommendations for future upgrades including research and development
o Ensure all IT activities are performed within the parameters of County IT Policies, County and State guidelines, applicable laws, codes, and regulations
o Evaluate, Maintain, Modify, and Increase system security and performance
o Administer authentication and authorization of directory services including local Active Directory and Azure Active Directory
o Disaster/Recovery Planning for SO IT resources
o Support and maintain the integrity of the network and network equipment with guidance from the County Sr Network Engineer

The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.

Education & Experience:
A bachelor's degree in computer science or related field with 1 year of experience; or associate degree in a computer-related field with 3 years of experience; or equivalent combination of education and experience

Knowledge, Skills, and Abilities:
Knowledge of various programming languages and techniques, operating systems, and the capabilities and limitations of computer and network equipment. Be a leader and communicate effectively in oral and written form. Be self-motivated and perform duties at a high level with little supervision. Ability to establish and maintain effective working relationships. Ability to work within a budget.

Licenses & Certifications:
Technical Certifications
o One year in a management role
o Experience with Networking with Cisco switches and routers
o Experience with High Level programming languages
o Experience with Microsoft Operating Systems including Windows 10/11 and Server 2016, Windows Servers 2019/2022 and higher
o Experience with VMware and virtual machines
o Experience administering and using Microsoft 365
o Experience supporting Computer-Aided Dispatch Sy

Work Environment / Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 100 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and pushing or pulling and occasionally requires standing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and observing general surroundings and activities; work is generally in a moderately noisy location (e.g. business office, light traffic).

Work Location:
This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.

Additional information:
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cleveland County is an Equal Opportunity Employer

$32.90/hr.**Compensation will be based on experience**

Salary Range