What are the responsibilities and job description for the Dental Front Desk Coordinator position at Cleveland Dental Institute?
Cleveland Dental Institute is currently seeking two Front Desk Patient Care Coordinator positions for the Lee/Harvard and Chagrin location.
Within Cleveland Dental Institute, the Front Desk plays a vital role. The Front Desk works closely with the patients to ensure a positive experience while delivering exceptional customer service. Other functions include but are not limited to; scheduling, checking in/out patients, timely collection of fees from patients, verification of insurance coverages, maintaining a professional appearance and the greeting of patients along with maintaining the day to day tasks. The Receptionist should possess a friendly, outgoing demeanor and excellent organizational and communication skills.
Job Duties and Responsibilities:
- Coordinate patient scheduling and flow throughout the day by providing accurate scheduling based on provider
- Understand the doctor’s flow and when to schedule follow up appointments
- Contact insurance companies and accurately input coverages into patient account
- Accurately record all charges to and payments made to the patient’s accounts
- Effectively handle and/or direct patient questions and complaints; know when to refer to office manager
- Maintain HIPAA compliance
- Follow required OHSA safety procedures as necessary
- Ensure reception area and front desk areas are clean and organized
- Create a positive experience when scheduling patients over the phone
- Outstanding positive attitude and demeanor
- Professionalism and professional image
- Strong multi-tasking and organizational skills
- Computer proficiency and ability to learn new software
- Excellent verbal and written communication skills
- Teamwork
- Conflict resolution and problem solving skills
- Timely submissions and management of insurance pre-authorizations and plans
Please submit your resume.
Job Type: Full-time
Pay: Up to $20.00 per hour
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $20
