Retail Supervisor

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Assist the Manager, Retail in overseeing the daily operations (game day and non-game day) of all Progressive Field retail souvenir stands in a seasonal, part-time capacity. This role is expected to maximize sales revenue, lead sales teammates, and promote a positive image of the Cleveland Guardians organization.

RESPONSIBILITIES & DUTIES:

Selling/Fan Satisfaction

• Drive merchandise stand sales results by delegating tasks to Retail Leads.
• Act as a role model for the START and HEART service models and suggestive selling for retail gameday teammates.
• Maintain the “Image of Champions” to maximize sales opportunities and ensure fan satisfaction.
• Communicate daily tracking and planning of sales to Retail Leads to promote ownership of their respective store location.
• Utilize and analyze game day sales reports to identify areas of growth and manage tracking of sales contests.
• Understand jersey customization processes with the ability to complete and train others.

Human Resources

• Assist in hiring, training, and developing retail gameday teammates.
• Work to keep the store team engaged via sales contest planning and execution.
• Effectively delegate tasks as needed to sales teams to ensure company standards are being met.
• Oversee teammate check-in process on game days and communicate any attendance issues effectively to Retail Operations management team.

Merchandising

• Ensure stand appearance and stockrooms are organized and maintained to company standards
• Ensure recovery of retail locations (re-stocking, sizing, “pinch & pull”, general cleanliness).
• Ensure markdowns and consolidations are completed timely and accurately (including stockrooms).
• Based on research, communicate merchandising needs/opportunities to Retail Operations and Buying team.

Operations/Loss Prevention

• Assist in the proper scheduling of store teammates to support the needs of the business through ABI MasterMind systems.
• Assist in the control of the budget for payroll, based on sales and trends.
• Assist in managing controllable operational expenses (supplies, maintenance, etc.)
• Understand and perform all management functions on the POS system, backroom PC, ABI, and ChainDrive SF.
• Understand POS troubleshooting procedures and ways to find solutions partnering with ChainDrive Help Desk and internal IS Team.
• Lead inventory control processes; receiving, product distribution, transfers, cycle counts, damages, MOSs, year-end physical inventory.
• Understanding and coaching of internal/external loss prevention methods.
• Oversee closing and banking procedures for all retail locations.
• Prepare stands for the season and close down at the end of the season.
• Assist with in-park Game Used auction processes as needed.
• Additional projects/responsibilities as assigned by the Manager, Retail.

ROLE REQUIREMENTS:

• Desire for a career in retail/people management
• Computer knowledge including but not limited to Microsoft Word, Excel, and Office.
• Demonstrated management and planning skills.
• Ability to consistently meet deadlines.
• Robust communication skills that can be applied to engage effectively with both teammates and fans.
• Ability to walk and/or stand for an entire shift.
• Capability to frequently bend, stoop, reach, and, lift.

AVAILABILITY REQUIREMENTS:

• Available to work a minimum of 85% of all home games (95%) during the months of April through October based on job responsibilities and workload.
• Available to work 100% of Jewel Events and Post Season Games
• Game-day hour requirement: minimum of 2.5 hours prior to gates open and 1-hour post game as dictated by job responsibilities and workload (limited to no more than 40 hours per week).
• Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
  • Gamedays: Minimum of 2.5 hours prior to gates open and 1-hour post game as dictated by job responsibilities and workload (limited to no more than 40 hours per week).
  • Non-gamedays: Hours compliant with front office hours, working up to 5 days and up to 40 hours per week, based on job responsibilities and workload.
• Work long and irregular hours including nights, weekends, and all holidays during the baseball season
• Attend all required trainings and daily briefings, as directed

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with diverse populations and have a demonstrated commitment to social justice.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying boxes up to 55 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)