Facility Security - Employee Lot / Employee Entrance

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians. 

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field. 

PRIMARY PURPOSE: Create a secure environment by ensuring a visible security presence at Progressive Field ballpark, the administration building, and/or the teammate parking lot for Cleveland Guardians' and Delaware North employees.

RESPONSIBILITIES & DUTIES:

General

• Conduct regular security checks in the Employee Parking Lot or Employee Entrance, whichever you are assigned to, throughout all operating hours, following specified protocols
• Report incidents, accidents, alarms, maintenance issues, intrusions, or any noteworthy occurrences to Security Control or BASE (when online) to interact responsibly with diverse entities performing business at Progressive Field Employee Parking Lot and Employee Entrance
• conduct security screenings for  personnel when entering the Employee Entrance and ensure all vehicles that enter the Employee Parking Lot have a valid parking placard for the specific year,
• Implement emergency response procedures in accordance with company security policy and procedures.
• Interface with Cleveland Police, Gateway personnel, Game Day Security & Maintenance, and all other Progressive Field associates, as necessary
• Be flexible in working in different posts with varying responsibilities
• Demonstrate a willingness to learn, adapt, and follow instructions
• Any other duties and responsibilities as assigned

Employee Lot

• Supervise and guide traffic and parking activities in the parking lot with a focus on maintaining order and efficiency
• Safely direct traffic for both entry and exit
• Provide escort assistance to vehicles for employees, upon request
• Inform the supervisor of any lighting issues, safety hazards, or discrepancies observed
• Verify the presence of current employee hangtags and monitor the authorized volunteer parking list
• Responsible for securing radios and flashlights for the 1st and 3rd shifts
• Report and document incidents, accidents, maintenance issues, intrusions, or any noteworthy occurrences, including but not limited to damaged or stolen vehicles, to bring to the attention of management.
• Communicate and work with any 3^rd party security services that the Cleveland Guardians’ may hire for extra security measures
• Any other duties and responsibilities as assigned

Employee Entrance

• Ensure all personnel are scheduled via ABI when “clocking In”.
• Ensure all personnel have current-year ballpark ID badges
• Security screen all personnel via the WTMD or Open Gates and perform Secondary Screening if required
• Security Screen all bags for prohibited items including weapons
• Report and document incidents, accidents, maintenance issues, intrusions, or any noteworthy occurrences, to the Security Control room or BASE (when online)
• Any other duties and responsibilities as assigned

JOB REQUIREMENTS:

• High school diploma or G.E.D.
• Must be at least 18 years of age
• Demonstrate technical proficiency in using Microsoft Word and Excel, and possess the capability to learn, understand, and utilize our computerized surveillance system, incident reporting program, entry control system, and any other technologies employed at Progressive Field
• Must possess a valid driver’s license
• Proficiency in operating security-monitoring equipment, and fire alarm equipment and comprehending written security protocols
• Good physical and mental condition with the ability to perform extensive foot patrol duties during all weather conditions
• Capability to handle stressful situations and emergency situations

DEPARTMENT REQUIREMENTS:

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

AVAILABILITY REQUIREMENTS:

• Must be able to work a minimum 24 hours a week

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications. 
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public. 
• Ability to develop and maintain successful working relationships with members of the Front Office. 
• Ability to act according to the organizational values and service excellence at all times. 
• Ability to work with diverse populations and have a demonstrated commitment to social justice. 
• Ability to walk, sit or stand for an entire shift. 
• Ability to work extended days and hours, including holidays and weekends. 
• Ability to move throughout all areas and levels of the Ballpark. 
• Ability to work in a diverse and changing environment. 
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

At the Cleveland Guardians, we are all about creating an inclusive environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here. 

We also know that people from historically underserved groups—like women and people of color—sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.