Manager, Event Security

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Accountable for planning and executing security operations for all events, including baseball games, festivals, concerts, and other associated large-scale activities. Collaborate with department team to develop security strategies, implement security procedures, and supervise event security personnel.

RESPONSIBILITIES & DUTIES:

• Prepare written security operations plans for all event days (with greater than 250 attendees), including baseball games, festivals, concerts, and other associated activities. This includes planning, budgeting, staff coordination, and engagement (as needed) with vendors and third-party security teams.
• Manage the Event Safety and Security Team (upwards of 200 seasonal employees), to include staff hiring, scheduling, payroll, engagement, and discipline within a union structure.
• Develop and implement a comprehensive security training program for all event security personnel, ensuring they are equipped with the necessary skills and knowledge to handle various security scenarios effectively.
• Ensure staff compliance with defined organizational and MLB security policies., This includes the maintenance of security manuals, standard operating procedures, post orders, and the Employee handbook.
• Continuously identify and act on opportunities to improve crowd management, evacuation preparedness, threat awareness and mitigation, risk analysis, and conflict de-escalation strategies.
• Stay updated and proficient in event-related security and safety technologies, including radios, magnetometers, secondary screening technologies, internal security platforms, and other emerging technologies as required. This includes researching new technologies that may impact event operations.
• Support engagement and planning with vendors and partners supporting events, including Cleveland Police, Cleveland Fire, Medical Staff, Explosives Canines, and others as needed.
• Represent the Cleveland Guardians at appropriate working groups, panels, tabletop exercises, and MLB meetings, sharing insights and contributing to the development of best practices in event security.
• Conduct research, analyze data, and present findings to propose and defend new security operations positions. This may include resource requests, process changes, and operational outcomes.
• Collaborate with Federal, State, Local, and Private sector partners on safety and security practices as they pertain to Progressive Field. Partner with other business areas to support the fan experience.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor's degree in a related field or equivalent experience.
• Extensive experience in event security management, preferably in a large-scale venue or sports environment.
• Robust leadership and team management skills, with the ability to effectively supervise and motivate a diverse team of security personnel.
• In-depth knowledge of security protocols, emergency response procedures, and crowd management techniques.
• Previous familiarity with security technologies and systems used in event environments.
• Knowledge of MLB security standards and regulations is a plus.
• At least 5 years of people leadership experience required
• At least 5 years of security, facility management, or equivalent experience required.
• Previous experience in venue/event security, law enforcement, or military preferred.

JOB SKILL REQUIREMENTS:

• Excellent organizational and planning abilities, with the capability to manage multiple events simultaneously.
• Robust communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Ability to stay calm and make sound decisions in high-pressure situations.
• Proven written and verbal skills
• Clear, concise, and direct reporting skills
• Exceptional commitment to service, fairness, and equality
• Exemplary creativity and decisive problem-solving skills
• Clear ability to comprehend and follow and written or verbal requirements from Cleveland Guardians Management

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with diverse populations and have a demonstrated commitment to social justice
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.