What are the responsibilities and job description for the CASE MANAGER - JJS position at Cleveland Rape Crisis Center?
POSITION SUMMARY
The Case Manager is responsible for providing effective linkage, collaboration, and referrals to assist clients in their healing process and to reduce barriers to services. In line with CRCC’s coordinated care model, the Case Manager assures that clients receive timely access to necessary services and assists with daily needs and goal planning. The Case Manager meets clients where they are and is creative and open-minded about how to best assist clients in meeting their needs. The Case Manager utilizes a strength-based and trauma-informed approach to client care with survivors of human trafficking and sexual violence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain individual caseload and assist clients whose lives have been disrupted due to sexual violence to regain independence and stability
- Adhere to predetermined monthly productivity requirements
- Refer and link survivors of sexual violence and their families to appropriate community agencies such as legal services; long-term counseling; and for medical, mental, physical, safe housing, social and educational needs
- Coordinate with other CRCC team members for service coordination and to assure timely services for all survivors
- Provides psychoeducational groups to clients of all ages and their families in the community
- Monitor client’s progress through the creation and evaluation of individual service plans (ISPs)
- Monitor cases by verifying clients' attendance, observing and evaluating engagement and responses, advocating for needed services, obtaining additional resources, intervening in crises, and providing personal support
- Maintain clients' records and event records by reviewing case notes, logging events and progress
- Communicate clients' progress in interdisciplinary meetings and evaluations; disseminating results and obstacles to progress
- Organize and facilitate psychoeducational groups for girls involved with the Court and their parents/caregivers, as appropriate (S.E.L.F. Curriculum through the Sanctuary Institute).
- Reach girls involved with the juvenile justice system with a vital evidence-based prevention curriculum (Girls Circle).
- Travel to other organizations and throughout the community to meet clients offsite
CONTACTS/REPORTING
- CRCC Clients (direct)
- CRCC Staff including multi-disciplinary teams as appropriate
- Various Community Partners and Agencies
- Juvenile Justice Center
- Other housing related partnerships, food banks
SUPERVISORY RESPONSIBILITIES
- None
FINANCIAL RESPONSIBILITIES
- None
EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS
- Associate’s in Human Services, Social Services; Bachelor’s preferred
- 2 years of experience in case management working with clients with complex mental health needs or impacted by sexual violence
- Valid OH license: Licensed Social Worker (LSW) preferred
- Valid driver’s license and reliable transportation
- May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Knowledge and experience working with underserved and vulnerable populations, including those with mental health concerns, substance use, and cultural diversity
- Must have knowledge of communities served and available community resources and social service providers
- Excellent public speaking, presentation and communication skills
- Ability to connect with others and forge strong relationships
- Committed to the mission of CRCC to serve survivors and prevent sexual violence
- Ability to multi-task and meet deadlines; highly organized and with a strong attention to detail
- Ability to manage a large caseload while being responsive to clients’ needs; ability to identify and prioritize needs; excellent time management
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Ability to use electronic database/s and videoconferencing tools (e.g. Zoom, MS Teams)
Core Competencies for All Employees
- Committed to the mission of CRCC to serve survivors and prevent sexual violence
- Must have the ability to build relationships; collaborate internally and externally; and communicate effectively with diverse audiences, both verbally and in writing
- Demonstrated knowledge of cultural diversity and how intersectionality contributes to specific systemic oppression and discrimination
- Ability to maintain confidentiality
- Handle confidential and sensitive information with discretion, integrity, and restraint
- Respectful of others; interacts with tact and sensitivity
Core Competencies for Client Facing Employees
- Ability to assess the needs of clients under emotional stress, de-escalate situations involving elevated clients, and identify appropriate initial response plans. Remains calm and reassuring in crises and responds appropriately.
- Comfort with and sensitivity to needs/expectations of clients and professionals with varied ethnic, socioeconomic, and philosophical perspectives
- Ability to be resilient
- Basic understanding of trauma informed care
WORK ENVIRONMENT/CONDITIONS
- Typical office environment
- Community-based locations (e.g. community meetings, neighborhood collaborative); meet clients in the community (e.g. library, coffee shop)
EQUIPMENT TO BE USED
- Typical office equipment (phone, computers, copiers, etc.)
TYPICAL PHYSICAL & MENTAL DEMANDS
ADA SPECIFICATIONS (Physical demands that must be met in order to successfully complete the essential functions of the position, with or without an accommodation)
- Ability to speak, hear, see and use computer and other office related equipment
- Ability to stand, sit, and lift up to 15 lbs.
- Ability to travel nationally, regionally and locally
Mental Demands that may be an inherent part of one’s position at CRCC
- Hearing and processing stories of sexual violence from survivors of various ages
- Understanding the symptoms of vicarious trauma and knowing how to minimize its impact
- Using supervision to appropriately process feelings of burnout, countertransference, and vicarious trauma
SCHEDULE/LOCATION
- In order to meet the needs of CRCC, this position requires work to be performed at any of CRCC locations and at locations within the community
- Work is performed onsite at a CRCC location as required, and may be performed remotely (i.e. at home) the balance of the time with supervisor approval
- Typical schedule is Monday through Friday, 9:00 am to 5:00 pm or 10:00am to 6:00pm. In addition, the incumbent may be required to work outside of normal working hours/days
