Office Manager

Are you looking to find a company that believes in its’ people, provides the best resources available, rewards excellence through personal and team-based results, and consistently outperforms its’ peers?  Are you interested in a change?  Are you seeking a better opportunity? Do you have a strong work ethic and desire to succeed?  If you answered yes to these questions, and you are a well-qualified, hardworking, team player then look no further.

Cleveland Steel Container, an employee-owned company, a leader in the steel pail industry, is seeking a mature, responsible, customer-oriented individual that share the values of our company culture that is built around teamwork, family, honest communication and producing desirable results for our new Youngstown, OH facility.  This is a start-up operation and we seek a hands-on individual to perform a variety of administrative tasks as we begin production.

INDUSTRY LEADING BENEFIT PROGRAM THAT INCLUDES LOW EMPLOYEE PREMIUMS FOR MEDICAL INSURANCE, UNMATCHED RETIREMENT PROGRAMS AS AN EMPLOYEE OWNER (ESOP). DENTAL, VISION, LIFE AND DISABILITY INSURANCES. NEW EMPLOYEES ARE ELIGIBLE FOR 15 DAYS OF PAID VACATION PER CALENDAR YEAR AND 11 PAID COMPANY HOLIDAYS.

 Function: 

The position will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. The Office Manager is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, customer service, buying and production scheduling.

Essential Duties and Responsibilities:

Customer Service-

• Complete customer order entry process and ensure confirmation in a timely manner.
• Match customer request dates with production capacity per scheduling boards.
• Coordinate and expedite orders as warranted for customer satisfaction.
• Manage customer price list for proper invoicing and accuracy.
• Communicate regularly with customers regarding problem resolution, questions, issues,
• and concerns.
• Keep appropriate RSM advised in a timely manner of customer problems, questions, issues and concerns.
• Enter customer complaints into I-Sight system and follow up as required.
• Enter new customers into Oracle system in conjunction with corporate office and RSM.
• Create BOM checklist from sales quote and prepare sales order for production specs on new orders.

Administration-

• Ensure correct releases of blanket order items to the plant
• Purchase plant specific MRO items and factory supplies
• Analyze and review plant purchasing to ensure selection of best value vendors
• Direct the activities of the plant inventory
• Track inventory turns and consolidate inventory as required striving for continuous improvement
• Communicate inventory related issues and problems to Corporate Accounting in a timely manner
• Develop daily material schedules and production plans to meet customer commitment dates.
• Review and plan requirements for internal plant work orders.
• Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
• Organize and schedule meetings and appointments
• Partner with HR to maintain office policies as necessary
• Organize office operations and procedures
• Coordinate with IT department on all office equipment
• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
• Manage contract and price negotiations with office vendors, service providers and office lease
• Provide general support to visitors

  Qualifications and Skills:

• Proven office management, administrative or assistant experience
• Knowledge of office management responsibilities, systems, and procedures
• Excellent time management skills and ability to multi-task and prioritizes work
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office
• Knowledge of accounting, data and administrative management practices and procedures

Cleveland Steel Container was founded in 1963 to provide customers with a dependable steel pail. Currently, we have four pail plants located strategically throughout the United States to support our customers. At our Streetsboro facility, we have a metal stamping plant to provide component parts for our pails. At our Youngstown facility, we manufacture 1-gallon cans. Our goal is to continuously provide our customers with quality pails through excellent service at an outstanding value. Finally, we make good pails and deliver them on time!

Cleveland Steel Container, an employee-owned company, offers competitive compensation along with a robust benefits package. We offer medical insurance along with a flexible spending account. Also, we offer a profit-sharing bonus, a 401(k) plan with a company contribution, and we offer an employee stock ownership plan (ESOP).