Chief Operating Officer

Posted on

May 31, 2023

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Chief Operating Officer RWJ University Hospital, New Brunswick New Brunswick, NJ Full Time Day

The Chief Operating Officer (COO) for RWJ University Hospital, reporting to the hospital President, will execute and drive the hospital’s strategic and operational plan, ensuring alignment with enterprise objectives, while also addressing local community population and patient needs. The COO is accountable for the efficient and fiscally responsible operation of RWJUH and will work with other hospital and system senior leaders to ensure a high level of productivity, consumer access, patient retention, quality, and service.

RWJBarnabas Health is undergoing unprecedented growth and an evolution into a fully integrated system. The COO must be a fast learner, thrive in dynamic organizations, and bring innovation and the highest expectations. In addition, the COO will be a results-oriented individual who can achieve success in a highly matrixed environment. The COO will be comfortable collaborating with physicians and executives and will possess outstanding communication and influencing skills.

Responsibilities :

• Achieve the highest level of performance in RWJUH operating units.
• Establish, monitor and manage a plan to ensure productivity, operational and financial performance, and patient throughput.
• Develop strategic initiatives necessary to integrate and expand services and population health initiatives, as well as potential new services to meet the growing healthcare needs of RWJUH communities.
• Enhance the quality, access, safety, and efficiency of patient services and increase patient satisfaction with a focus on performance excellence and high reliability.
• Leverage the EPIC EHR platform to hardwire best practices and measure results and improvements.
• Facilitate collaboration and work effectively with system senior leadership, department chairs, colleagues, and clinicians at both RWJBH and Rutgers, including Robert Wood Johnson Medical School and New Jersey Medical School, to achieve hospital, network and system goals around clinical practice, safety, value-based initiatives, research, and medical education.
• Foster robust, meaningful, and mutually beneficial relationships with physician members of RWJUH.
• Serve as a crucial executive champion for system value-based strategic initiatives, including population health, clinical integration, and value-based outcomes.
• Design organizational services collaboratively with community leaders and organizations appropriate to the scope and level of care required by the patients served.
• Develop and participate in systematic and effective mechanisms for fostering communication among individuals and groups within the organization and the community.
• Ensure that the services which are designed are responsive to the needs and expectations of patients and / or their families / decision makers.
• Optimize operations, finances, and customer service levels of RWJUH; develop and execute long range, strategic, operational and space use plans for the organization; and measure success through key performance metrics, including productivity and quality.
• Ensure close management of revenue cycle, including billing services, ensuring appropriateness and timeliness of reimbursement, maintenance of policies and procedures related to professional fees, billing practices, and data standards; monitor performance of internal billing processes.
• Demonstrate market agility in analyzing and evaluating opportunities for capital expansion.
• In partnership with human resources, recruit, develop, and retain the best talent that drives employee engagement and fosters a culture of collaboration, satisfaction and enthusiasm with commitment to top-of-license, team-based care.
• In partnership with marketing, continue to further brand RWJUH in the surrounding community.

Qualifications :

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About RWJUH New Brunswick

Robert Wood Johnson University Hospital (RWJUH) New Brunswick, an RWJBarnabas Health Facility, is a 600-bed academic medical center that serves as the principal teaching hospital of Rutgers Robert Wood Johnson Medical School and the flagship Cancer Hospital of Rutgers Cancer Institute of New Jersey. Its Centers of Excellence include cardiovascular care from minimally invasive heart surgery to transplantation, cancer care, stroke care, neuroscience, orthopedics, bariatric surgery and women’s and children’s care including The Bristol-Myers Squibb Children’s Hospital at Robert Wood Johnson University Hospital. A Level 1 Trauma Center and the first designated Pediatric Trauma Center in the state, RWJUH’s New Brunswick campus serves as a national resource in its ground-breaking approaches to emergency preparedness. RWJBarnabas Health is an Equal Opportunity Employer.

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