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Associate VP Business Transformation and Clinical Innovation
Location : Chicago, IL, United States
Posted on : Oct 21, 2021
Profile
The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health.
The AVP is a true business influencer and requires an in-depth understanding of how organizational capabilities interrelate across the Military segment. This role demands a champion for change and continuous improvement, while maintaining strong relationships with aligned business partners and key stakeholders.
You will make key decisions on the implementation of new / updated programs and large-scale projects for Humana Military that support technical / operational procedures and processes, strategic plans, and performance improvements. You will be responsible for designing multi-year approaches to our 'Convener of Care' evolution, focusing on a programmatic approach to system transformation that includes clinical, operational, and cultural drivers.
This leader will oversee and coordinate several 'Opportunity Area' growth teams, tasked with innovative experimentation acting as the conduit for transformation facilitation across various dimensions of Humana Military.
In addition, you will advise Humana Military senior leaders and DHA executives on functional strategies related to significant matters. You will exercise independent judgment and decision-making on complex issues regarding job duties and related tasks, working under minimal supervision.
Responsibilities
- Leads, organizes, directs, manages, and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments.
- Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations.
- Represents the business point of view on relevant decisions related to technology needed to support operational changes.
- Drives the development of the implementation framework and playbook for customer experience and provider transformation.
- Identifies cross-functional complexities and resolves risks and issues.
- Assesses end-to-end process performance for customer and provider journeys.
- Builds and maintains strong internal working relationships across the organization.
- Creates governance protocols to document and monitor business processes, rules, and metrics.
- Facilitates improvement recommendations to operating units via innovative experiments.
- Processes and synthesizes transformation program outputs into executive-level presentations.
- Develops and mentors talent across the segment; fosters a diverse and inclusive work environment.
Areas of Skill and Expertise
Required Qualifications
Preferred Qualifications
Additional Information
25-30% travel required. We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
Scheduled Weekly Hours : 40
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