VP of Clinical Services and Innovation

Description

JOB SUMMARY: The Vice President (VP) of Clinical Excellence is a senior leadership position within Plymouth Management Services responsible for driving the clinical vision and strategy for the senior living management services company. The VP will lead the development, implementation, and oversight of clinical programs that enhance the quality of care, resident outcomes, and compliance with regulatory standards across the organization's senior living communities supported. This role requires a dynamic leader with expertise in clinical operations, quality improvement, and post-acute and long-term care, committed to delivering exemplary care and enhancing the quality of life for residents for them to live their best life.

Learn about Plymouth Place Benefit Packet offered to all Full Time Employees: 2025 Benefit Guide.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Pillars of Excellence:

PEOPLE

STEWARDSHIP

SERVICE

QUALITY

GROWTH

• Leadership and Strategic Oversight:
• Brings a strong vision, fresh ideas and a passion for growth, opportunities, and connection.
• Lead and oversee the clinical operations of the organization’s supported senior living communities, ensuring that clinical practices are aligned with the Plymouth Management Services’ mission and vision.
• Develop and implement a comprehensive clinical excellence strategy that enhances care quality, improves outcomes, and ensures high resident satisfaction.
• Work collaboratively with senior leadership to define, measure, and achieve clinical goals that align with business objectives.
• Ensure the organization’s clinical programs and services are following federal, state, and local regulations, including CMS standards.
• Clinical Quality Improvement:
• Establish and promote a culture of continuous quality improvement (CQI) across clinical services.
• Lead the development and execution of quality improvement initiatives to enhance care delivery, clinical outcomes, and operational efficiency.
• Oversee data collection, analysis, and reporting to identify areas for improvement, and work with community leaders to develop action plans based on findings.
• Drive initiatives related to key clinical metrics such as falls, infections, hospital readmissions, pressure ulcers, and medication errors.
• Regulatory Compliance and Risk Management:
• Ensure all clinical operations are compliant with applicable health care regulations, licensing requirements, and quality standards (e.g., CMS regulations, state health department guidelines).
• Partner with the compliance and risk management teams to identify and mitigate clinical risks, ensuring resident safety and high-quality care.
• Oversee survey readiness efforts and develop a comprehensive, proactive, and interdisciplinary process assessing compliance with state and federal regulations regarding patient care and safety, ensuring they meet the standards required to maintain Medicare/Medicaid certification and licensure requirements.
• Collaborate with communities supported in developing action plans and ensure clinical documentation and practices meet or exceed compliance standards.
• Clinical Staff Development and Leadership:
• Serve as a mentor to clinical leaders, building and developing talent to drive future success of the organization.
• Foster a positive and collaborative work environment that promotes high morale, staff retention, and professional development.
• Implement continuous learning programs to improve clinical skills, promote best practices, and maintain licensure and certifications.
• Clinical Operations Management:
• Oversee the day-to-day clinical operations of supported senior living communities, ensuring that services are delivered efficiently, effectively, and in a resident-centered manner.
• Collaborate with Operations in establishing staffing levels that ensure clinical staff competency in delivering high-quality care.
• Work with operational teams to ensure that clinical needs are met while balancing resources, budget constraints, and organizational goals.
• Recommend clinical budgets, including staffing, training, and quality improvement initiatives.
• Collaboration and Stakeholder Engagement:
• Collaborate with the Senior Leadership Team, Medical Directors, and other key stakeholders to ensure clinical strategies are aligned with the broader organizational goals.
• Build strong relationships with higher levels of living team members as well as the Senior Leadership Team
• Serve as the clinical expert and advocate for quality care, providing guidance and support to other departments (e.g., operations, HR, compliance).
• Reporting and Performance Metrics:
• Develop and implement systems for measuring and reporting on clinical performance, including the use of data analytics to drive improvements.
• Regularly report to the CEO and VP of Operations on the status of clinical initiatives, quality metrics, and regulatory compliance.
• Analyze trends in clinical outcomes and use the information to inform strategic decisions and improve overall care delivery.
  
  

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• During emergencies or natural disasters may be required to be on duty for the duration of the disaster.
• Additional duties, responsibilities, and activities to be completed as assigned.
• Travel to multiple senior living communities as needed.
• This position qualifies for a hybrid work schedule.
  
  

Requirements

JOB REQUIREMENTS:

• Registered Nurse (RN) with an active, unrestricted license in the state of Illinois (required).
• Bachelor’s degree in nursing, Healthcare Administration, or a related field (required); Master’s degree preferred.
• Minimum of 10 years of clinical experience in long-term care, senior living, or a related healthcare setting, including 5 years in a leadership role.
• Proven track record in driving clinical quality improvement initiatives, regulatory compliance, and operational excellence in senior living or healthcare settings.
• Certification in Healthcare Quality (e.g., CPHQ) or Lean Six Sigma (preferred).
  
  

Knowledge, Skills And Abilities Required

• Strong knowledge of CMS regulations, quality standards, and clinical best practices.
• Is a systems thinker with ability to solve issues and business needs in innovative and sustainable ways.
• Excellent leadership and management skills, with the ability to inspire and motivate clinical teams.
• Demonstrated expertise in clinical performance improvement, risk management, and resident safety.
• Ability to build and sustain excellent and highly collaborative relationships at multiple levels of the organization.
• Strong analytical skills and the ability to use data to drive decision-making and continuous improvement.
• Ability to think strategically, communicate new concepts, and maintain a resident-centered approach to care delivery
• Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, families, and employees.
  
  

ENVIRONMENTAL AND PHYSICAL ACTIVITY REQUIREMENTS: The physical activities of this position

constantly require effective talking, hearing, sitting, walking, and standing functions. The position also

often involves sedentary work where sitting is required most of the time, with occasional standing or

walking. The position also often requires exerting up to 10 pounds of force occasionally and/or

negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects,

including the human body. Must be able to perform activities with close visual acuity, such as reading a

computer screen and reading print material. The functions of this position are conducted in a

temperature-controlled environment.

OSHA Exposure Category: Category III – Position includes tasks that involve no exposure to blood, body

fluids, tissues; would not be required to perform Category I tasks.

INTELLECTUAL/EMOTIONAL REQUIREMENTS: The occupant of this position must be able to perform the responsibilities of the position well under pressure. The position requires adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure. This position requires the ability to deal with and find resolutions to problems and maintain a productive working relationship with employees and may be interrupted frequently to meet the needs and requests of others. It also requires adaptability to fluctuate between priorities daily while being responsive to needs as they arise.