What are the responsibilities and job description for the Customer Experience Summer Intern-Hybrid position at Cleverland Holdings LLC?
- Conduct competitive research by enrolling in competitor insurance policies.
- Analyze and document the onboarding series from competitors, focusing on communication strategies and user experience.
- Evaluate competitor quote engines and homepage experiences for insights on conversion rate optimization (CRO).
- Assist in creating reports and presentations based on research findings.
- Collaborate with the Customer Experience team to implement insights and improve internal processes.
