Senior Manager - HR Business Partner (Tech & Product)

We are on the lookout for a Senior Manager - HR Business Partner (Tech & Product) . You will be the single point of contact to solve key people issues at the site. You will partner with people managers, senior business leaders to build their leadership capability, cultivate future leadership talent, develop talent strategy and achieve key outcomes in addition to taking on leadership positions within CleverTap's global HR programs, initiatives and related project teams.

All candidates should make sure to read the following job description and information carefully before applying.

Job Description About the Role :

You will be the single point of contact to solve key people issues at the site. You will partner with people managers, senior business leaders to build their leadership capability, cultivate future leadership talent, develop talent strategy and achieve key outcomes in addition to taking on leadership positions within CleverTap's global HR programs, initiatives and related project teams.

What will you do :

• Work in partnership with Global People Ops, HR COE and TA to provide daily HR support to the business in your geographies and develop strategic talent solutions from hiring through career progression and succession planning to ensure we attract, retain and develop the critical skills needed to propel CleverTap forward to new heights.
• Support business strategy by identifying and delivering solutions, building organizational capabilities, driving desired behaviors and designing processes that promote high-performing organizations and ensure the successful execution of goals.
• Cultivate, nurture, foster and further develop CleverTap's rich and deep cultural roots - improving programs, diagnostics, and related engagements, to develop CleverTap's overall capability to foster a healthy, cohesive, collaborative, fun, rewarding and equitable workplace.
• Coaching and influencing leaders with comfort - challenging, pointing out different perspectives and approaches. Provide thought partnership to leadership in forecasting and planning the talent pipeline requirements in line with the function / business strategy.
• Lead efforts to identify potential successors for important roles and key leadership positions. Define developmental roadmaps and engage with the appropriate CoE partners across employees' lifecycle. Establish clarity about important roles and develop strategies to address retention risks and skill gaps. Participate in the selection process of our future talent. Provide direct mentoring for high potential talent and their line of management.
• Identify important metrics to assess and diagnose the health of the organization. Educate management on headcount planning, building diversity, achieving equity, employee engagement, attrition, employee skill progression and other related metrics and partner with HR Ops to track. Apply knowledge of HR metrics and use data from multiple tools to assess and influence / guiding decision making. Conduct weekly meetings with respective business units and provide insights on overall functions health.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.

What are we looking for?

Must Have :

Good to have :

Measures of Success :

Who will you report to :

VP - People Success & Operations

Why join us?

About CleverTap :

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands to help build personalized experiences for all their customers. For more information, visit clevertap.com.

If you think you’d be a good fit for this role, we’d love for you to apply! CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

Locations : Mumbai

CLEVERTAP Human Resources / Full-Time / On-site

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