What are the responsibilities and job description for the Software Configuration Specialist position at ClickPoint Software?
ClickPoint Software seeks a software configuration specialist. We are looking for a collaborative, self-directed learner with a penchant for problem-solving and software configuration that shows up to work daily with a positive attitude. This opening is an onsite position; at this time, we are not hiring for a remote position.
We are a growing software as a service and technology company. We are looking for high performers that will exceed expectations in return for a positive environment and above-average compensation. We want proven individuals and aspiring leaders who will impact the company in a positive and transformative way.
At ClickPoint, we also like to collaborate with our customers. We provide exceptional service to make sure our customers are happy. We do not screen client calls; we love hearing from them and helping them. ClickPoint isn’t for everybody. If you hate collaborating, if spending hours with customers annoys you, then we are probably not for you. But if you like to help customers solve complex technical problems, please apply. Candidates must love a challenge, taking on multiple tasks, and a fast-paced environment. Candidates can prove their value quickly by learning existing software solutions, looking at ways to improve processes, and taking action to execute.
Responsibilities Include :
- Configuration of our proprietary software to meet our customer's needs as well as suggesting best practices
- Requires a deep understanding of the technical underpinnings of our software solutions and a high degree of mechanical interest
- Respond to the department’s needs by collecting information, analyzing, and problem-solving for customers.
- Proactively communicate necessary details to cross-functional team members to ensure task completion.
- Shepherd open issues and action items to ensure timely resolution.
- Consult with technology teams to draft functional requirements per contract and client expectations.
- Coordination with the development team on issue resolution and custom project quoting
Technical Expertise
General
Required Skills and Experience
Other Relevant Qualifications
Benefits and Compensation