What are the responsibilities and job description for the Director of Business Operations position at ClickToQuery?
Job Title: Director of Business Operations
Company: Click to Query
Location: Marina, California, United States
About Click to Query:
Click to Query is an innovative platform designed to enhance how businesses interact with their customers through intelligent query solutions. Our mission is to provide quick and reliable answers, empowering users with the information they need while driving operational excellence for our clients.
Position Overview:
We are seeking a dynamic and strategic Director of Business Operations to join our leadership team. In this role, you will be responsible for optimizing our operational processes, driving efficiency, and implementing best practices across the organization. You will oversee and manage the Fulfillment and Field Operations teams, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met while supporting Click to Query’s growth objectives.
Key Responsibilities:
- Lead and manage day-to-day business operations, including oversight of Fulfillment and Field Ops teams.
- Manage SLA and KPI metrics for the operations teams, as well as general performance metrics to ensure operational excellence.
- Create and execute projects that enhance operational efficiency and customer experience.
- Implement and refine processes to optimize team performance and service delivery.
- Strategize and execute national partnership programs with Fortune 500 companies, driving collaboration and growth.
- Perform comprehensive market research to gain insights into diverse industries, enabling the delivery of effective IoT solutions to partners across multiple verticals.
- Boost productivity levels by effectively implementing and managing CRM tools to accurately track pipeline and inbound leads.
- Create Monthly Business Review (MBR) and Quarterly Business Review (QBR) presentations to report on business success to the CEO and executive team, utilizing key metrics and internal reporting systems.
- Collaborate with cross-functional teams to identify opportunities for improvement and drive initiatives that enhance overall performance.
Qualifications:
- Proven experience in business operations, preferably in a leadership role within a tech or service-oriented company.
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with a collaborative approach to leadership.
- Experience managing budgets and resources effectively.
- A results-driven mindset with a passion for operational excellence.
- Bachelor’s degree in Business Administration or a related field; MBA preferred.
Why Join Click to Query?
At Click to Query, we value innovation, collaboration, and a customer-centric approach. You’ll have the opportunity to work in a dynamic environment where your contributions will have a meaningful impact. We offer competitive compensation, benefits, and opportunities for professional growth.
How to Apply:
If you are a strategic thinker with a passion for optimizing operations, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience to hr@clicktoquery.com
Join us in transforming customer interactions and empowering businesses with knowledge at Click to Query!