Performance Specialist

Client Command is the automotive leader in turning Active Shoppers® into real customers. Using the Active Shopper Network®, we monitor the entire internet to pinpoint Active Shoppers® for dealerships and vendor partners. Our data can power Audiences, Data Enrichment, Market Analytics, and so much more!    

Client Command has an exciting opportunity for a Performance Specialist. The Performance Specialist will monitor and deliver high-level consumer metrics/reports. This role is essential in delivering comprehensive intelligence ensuring that our teams are equipped with up-to-date information about trends and developments. 
 

Duties and Responsibilities: 

• Responsible for upgrading and updating reports, knowing what data we have and how it can be used, all with a focus on the consumers we target on behalf of our dealers. 

• Monitor dealer performance against established metrics to identify underperformers. 

• Track and assess the impact of implemented changes on dealer performance. 

• Review match data to identify discrepancies or missed matches. 

• Oversee data feeds related to database email ordering to ensure accuracy and consistency. 

• Monitor media platforms for errors, performance issues, or spend anomalies that may indicate underperformance. 

• Serve as the primary resource for Google Analytics insights, delivering data and consultation to support informed decision-making and consumer marketing strategies. 

• Collaborate with Content Strategists and Dealer Services teams to develop audience targeting, marketing mix recommendations, and performance strategies for client success. 

• Generate timely, accurate ad-hoc reports and actionable insights for leadership. 

• Contribute ideas and assist in the development of new materials to enhance the efficiency and effectiveness of internal processes and procedures. 

Requirements: 

• Proficiency in Microsoft Office Suite; intermediate skills in Excel (e.g., pivot tables) required. 

• Strong ability to analyze and interpret data, presenting insights in clear, concise formats. 

• Experience securely handling and transferring sensitive data. 

• Proven collaboration skills across multiple departments and teams. 

• Strong prioritization skills with the ability to identify and manage high-priority tasks effectively. 

• Highly organized and detail-oriented, with a focus on tactical execution. 

• Fast learner with the ability to quickly grasp new tools, systems, and processes. 

• Adaptable and comfortable making quick, informed decisions in dynamic environments. 

• Strong communication skills; able to inform and update stakeholders appropriately. 

• Capable of balancing strategic and operational perspectives. 

• Skilled in recognizing patterns and making strategic connections. 

• Self-motivated with the ability to manage multiple tasks independently through to completion. 

Remote 

• We offer a remote work environment. Must be able to work EST hours. 

Benefits 

• 100% company-sponsored health insurance starting on your first day of employment 

• 401k 

• Paid Time Off (starting at 15 days per year) 

• Volunteer Time Off (one paid day off per year to volunteer) 

• 10 paid holidays 

About us 

• 9x winner of Inc. 5000’s “America’s Fastest-Growing Privately Held Companies in the U.S.” 

• As a 4x “Best Places to Work” award recipient, we seek driven candidates who want to be part of a top-notch, unique corporate culture and a winning team 

• Our core values: Integrity, Results, Service, Determination, Teamwork, Work-Life Balance, Creativity, Professional Growth, Innovation/Progress and Professionalism 

• Learn more at www.ClientCommand.com